Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEXIS COOPER

Tampa,FL

Summary

Administrative and customer service professional with experience coordinating meetings, maintaining records, and supporting project tasks with accuracy. Handles high-volume calls, insurance verification, complaint documentation, and data entry while keeping communication clear and work organized.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Service Representative

Modivcare
Miami, Florida
04.2024 - 01.2026
  • Managed high-volume inbound and outbound calls using Five9 software to assist customers with transportation scheduling, reservation modifications, and cancellations.
  • Resolved and documented customer grievances, accurately capturing complaint details and ensuring timely routing of unresolved issues to designated departments.
  • Maintained 100% data integrity by inputting precise trip data while adhering to company policies, procedures, and quality standards.
  • Utilized specialized systems including LCAD, ASD SRW, and ThinScale platforms to enhance workflow efficiency.
  • Verified patient insurance eligibility and navigated contracted insurance plans in strict compliance with HIPAA confidentiality guidelines

Special Projects Administrator

Miami Dade County
Miami, FL
03.2022 - 03.2024
  • - Lead project planning efforts, assign responsibilities, monitor milestones, and resolve issues.
  • - Provided administrative support by arranging meetings and preparing clear agendas to facilitate project progress.
  • - Applied problem-solving skills to address challenges throughout project execution, contributing to project continuity.
  • - Maintained structured filing systems for project documents and activity records to ensure easy access and organization.

Bookkeeper and Administrative Assistant

God's House Revival Center
Miami, FL
04.2017 - 07.2020
  • Processed payments, prepared invoices, reconciled bank statements, and maintained accurate records of accounts to ensure financial integrity.
  • Completed clerical tasks including managing calendars, sorting mail, and preparing invoices to support efficient office operations.
  • Sorted and categorized files for easy access, created correspondence, and prepared reports or documents to streamline information retrieval.

Education

High School Diploma -

Miramar High School
Miramar, FL
06-2010

Some College (No Degree) - General Psychology

Florida State University
Tallahassee, FL, US

Skills

  • Customer service
  • Complaint resolution
  • Inbound and outbound calling
  • Data entry accuracy
  • Attention to Detail
  • Time management
  • Multitasking
  • Project management
  • Effective Communication

Certification

Adobe Dreamweaver Certification, Security License

Timeline

Customer Service Representative

Modivcare
04.2024 - 01.2026

Special Projects Administrator

Miami Dade County
03.2022 - 03.2024

Bookkeeper and Administrative Assistant

God's House Revival Center
04.2017 - 07.2020

High School Diploma -

Miramar High School

Some College (No Degree) - General Psychology

Florida State University
ALEXIS COOPER