Alexis Corona
Rancho Cucamonga,CA
Summary
To the best of my ability, I ensure customers experience a great shopping experience by providing first-line customer support. I happily assist shoppers by answering questions, helping them locate merchandise, and assisting them with the check-out process, as needed. I also enjoy being cross-trained from different departments to ensure I can meet store and customer expectations. I bring a positive attitude and the ability to interact in an effective and friendly manner with customers and associates.
Overview
8
8
years of professional experience
Work History
Fulfillment Center Associate
QVC Distribution Center
Ontario, CA
07.2024 - 02.2025
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Picked and packed order items.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
Sales Associate
Gap Factory Outlet
Ontario, CA
10.2021 - 09.2023
- Register customer purchases on the assigned cash register, collect cash, and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Kept counters and shelves clean and well-merchandised in accordance with the company’s standards, took inventory, and maintained records. Unloaded and sorted merchandise upon delivery arrival. Process and return to stock all go-backs. Follow all company safety procedures. Work independently with minimal direction and follow the daily to-do list. They assisted the fulfillment department in completing online orders for in-store pickup, curbside pickup, and shipping. Cleaned up spills, floors, shelves, displays, bathrooms, etc. ... Performed additional duties as assigned by Management or Supervisors and met sales goals of a minimum of 2-3 credit applications per shift.
- Part-Time
Sales Associate
99 Cent Store
Rancho Cucamonga, CA
11.2019 - 12.2019
- Register customer purchases on the assigned cash register, collect cash, and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Kept counters and shelves clean and well-merchandised in accordance with the company’s standards, took inventory, and maintained records. Unloaded and sorted merchandise upon delivery arrival. Process and return to stock all go-backs. Follow all company safety procedures. Work independently with minimal direction and follow the daily to-do list. Cleaned up spills, floors, shelves, displays, bathrooms, etc. ... Perform additional duties as assigned by Management or Supervisors.
- Part-Time
Sales Associate
Walgreens
Los Angeles, CA
08.2017 - 10.2017
- Register customer purchases on the assigned cash register, collect cash, and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Kept counters and shelves clean and well-merchandised in accordance with the company’s standards, took inventory, and maintained records. Unloaded and sorted merchandise upon delivery arrival. Process and return to stock all go-backs. Follow all company safety procedures. Work independently with minimal direction and follow the daily to-do list. Cleaned up spills, floors, shelves, displays, bathrooms, etc. ... Perform additional duties as assigned by Management or Supervisors.
- Part-Time
Education
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Fullerton Community College
08.2025
High School Diploma - General Education
Colony High School
Ontario, CA05.2020
Skills
- Communication and Interpersonal skills
- Rapport Building
- Time Management
- Multitasking
- Upselling and Cross-Selling
- Conflict Resolution
- POS systems
- Cash Handling
- Meet sales goals
- Reliable and Initiative
- Shipping procedures
- Returns processing
- Order picking
- Shipping and receiving
- RFID scanning
Languages
English- read, write, and speak fluently
Spanish- read, write, and speak fluently
Timeline
Fulfillment Center Associate
QVC Distribution Center
07.2024 - 02.2025
Sales Associate
Gap Factory Outlet
10.2021 - 09.2023
Sales Associate
99 Cent Store
11.2019 - 12.2019
Sales Associate
Walgreens
08.2017 - 10.2017
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Fullerton Community College
High School Diploma - General Education
Colony High School