Alexis Cowen
Cleveland,OH
Summary
Talented Team Leader experienced and dedicated to enhancing business success and increasing sales. Friendly with proven commitment to providing customers top level service. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Server
Cracker Barrel
Brooklyn, OH
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Team Leader
Giant Eagle
Strongsville, OH
11.2014 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Created organized and effective plans to increase sales
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH06.2015
Skills
- Sales Trends
- Verbal Communication
- Multitasking Strengths
- Time Management
- Excellent People Skills
- Professional Relationships
- Account Management
- Customer Service
- Product and Service Sales
- Product Promotion
Timeline
Server
Cracker Barrel
01.2022 - Current
Team Leader
Giant Eagle
11.2014 - Current
High School Diploma -
Ohio Virtual Academy