Alexis Crook
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Photo Team Manager (temp Remote)
Jostens Yearbooks
07.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Schedule photographer and manage school assignments
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Associate Banker
JPMorgan Chase
08.2022 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Provided advice on different bank products and financial options.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Customer Experience Manager
Home Depot
12.2020 - 08.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
HR Supervisor
Home Depot
12.2019 - 12.2020
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Developed succession plans and promotion paths for staff.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Department Supervisor
Home Depot
12.2017 - 12.2019
- Managed team of 20+ employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Lewis Central High Shool
Council Bluffs, IA05.2019
Skills
- Team Leadership
- Customer Relationship Management
- Critical Thinking
- Confidentiality Requirements
- Consumer Banking
- Customer Outreach
Timeline
Photo Team Manager (temp Remote)
Jostens Yearbooks
07.2023 - Current
Associate Banker
JPMorgan Chase
08.2022 - Current
Customer Experience Manager
Home Depot
12.2020 - 08.2022
HR Supervisor
Home Depot
12.2019 - 12.2020
Department Supervisor
Home Depot
12.2017 - 12.2019
High School Diploma -
Lewis Central High Shool
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