Alexis Dalluhn
Liberty Hill,TX
Summary
Versatile and highly motivated professional with 6+ years of customer service experience and a strong background in leadership, team training, sales, operations, and fast-paced business environments. Experienced in managing daily operations, handling cash and inventory, resolving customer concerns, coordinating events, and supporting team performance. Known for being personable, organized, dependable, and eager to learn, with strong communication, multitasking, problem-solving, and relationship-building skills. Adaptable and goal-oriented, with a proven ability to take initiative and contribute effectively across a variety of roles and work environments.
Overview
4
4
years of professional experience
Work History
Barista
Forrest Coffee
Liberty Hill, TX
05.2026 - Current
- Demonstrated strong knowledge of coffee brewing, preparation, and beverage quality.
- Provided personable, attentive customer service while managing multiple tasks in a fast-paced environment.
- Handled cash management and POS transactions accurately and efficiently.
- Maintained high standards of cleanliness, organization, and daily deep-cleaning procedures.
- Supported team operations through strong leadership, communication, and collaboration.
- Planned and supported company events and identified new opportunities for business growth and engagement.
- Developed social media content plans to support brand awareness and customer engagement.
Team Lead
Kaldis Coffee
St. Louis, MO
04.2025 - 05.2026
- Led daily café operations, ensuring efficient workflow and a welcoming, high-quality customer experience.
- Supervised and supported team members throughout shifts, delegating tasks and providing guidance to maintain productivity and service standards.
- Trained and coached employees on customer service, café procedures, and quality standards.
- Addressed customer concerns and resolved issues professionally while maintaining a positive and welcoming environment.
- Handled opening and closing procedures, cash management, and POS operations with accuracy and accountability.
- Managed inventory and product organization to maintain stock levels and support efficient café operations.
- Maintained a clean, organized workspace and upheld café quality, safety, and cleanliness standards.
- Strengthened leadership, communication, problem-solving, multitasking, and customer service skills in a fast-paced environment.
Shift Lead
Starbucks
Shiloh, IL
11.2022 - 03.2025
- Led daily shift operations, overseeing customer service, cash handling, POS transactions, and business procedures to ensure accuracy and efficiency.
- Managed inventory procedures, including stock organization and replenishment, to maintain product availability and support smooth operations.
- Trained and coached baristas on Starbucks beverage standards, customer service expectations, and operational procedures.
- Supported team performance by providing guidance, delegating responsibilities, and fostering effective collaboration during shifts.
- Ensured consistent adherence to Starbucks quality, safety, and service standards while maintaining a welcoming customer experience.
Education
Bachelor of Arts - English And Minor in Education
Arizona State University
Remote05-2028
Associate of Arts - Education
Southwestern Illinois College
Belleville, IL05-2024
Skills
- Customer Experience
- Employee onboarding
- Team Leadership
- Workflow Coordination
- Conflict Resolution
- Customer communication
- Problem Solving
- Microsoft Office
- Phone Etiquette
- Time management
- Attention to Detail
- POS Systems & Operational Tools
- Etc
LEADERSHIP
Due to my experience in being a team lead within multiple careers, I have strong knowledge on how to lead a team and create a successful workflow. I have strong organizational skills and excel in multi-tasking while keeping time management. With my education, I have taken multiple classes that help me gain more knowledge on how to be an excellent leader.
Timeline
Barista
Forrest Coffee
05.2026 - Current
Team Lead
Kaldis Coffee
04.2025 - 05.2026
Shift Lead
Starbucks
11.2022 - 03.2025
Bachelor of Arts - English And Minor in Education
Arizona State University
Associate of Arts - Education
Southwestern Illinois College