Alexis Daniels
Jefferson City,MO
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
5
5
years of professional experience
Work History
Benefits Specialist
The Department Of Labor And Industrial Relations
Jefferson City, Missouri
09.2025 - Current
- Reviewed and processed benefit claims for accuracy and compliance.
- Assisted customers with inquiries and resolved issues promptly.
- Processed incoming calls efficiently and accurately documented interactions.
- Handled escalated calls with professionalism and empathy for customer concerns.
- Collaborated with cross-functional teams to develop comprehensive records retention policies, ensuring compliance with industry regulations.
Co-Owner
Lake Painters
Eldon, Missouri
05.2025 - Current
- Streamlined daily operations to enhance workflow for painting projects.
- Collaborated with co-owners on strategic decisions to drive company's growth plan.
- Monitored social media trends to inform strategy adjustments and increase engagement.
- Analyzed performance metrics to refine content strategy and improve reach.
- Collaborated with cross-functional teams to consolidate budget inputs and streamline reporting processes.
Server
Colton's Steak House And Grill
Jefferson City, MO
06.2021 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Coordinated service for multiple tables to ensure timely food delivery and maximize customer satisfaction.
- Operated cash register efficiently, processing transactions and ensuring accurate cash handling.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Education
High School Diploma -
Homeschool
10-2021
Skills
- Self motivated
- Works well independently
- Team player
- Attention to detail
- Problem-solving skills
- Small business operations
Timeline
Benefits Specialist
The Department Of Labor And Industrial Relations
09.2025 - Current
Co-Owner
Lake Painters
05.2025 - Current
Server
Colton's Steak House And Grill
06.2021 - 09.2025
High School Diploma -
Homeschool