Alexis Deem
Linden,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BENEFITS ADVISOR-TEMPORARY/CONTRACT
ALIGHT SOLUTIONS
09.2023 - Current
- Assist Medicare and Pre-Medicare retirees in selecting appropriate health plans
- Medicare PDP, Medicare Supplemental, & Ancillary plans.
- Developed and managed benefit plans for clients to ensure compliance with applicable laws.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
SALES REPRESENTATIVE
Sitel Operating Corporation
08.2022 - 08.2023
- Assist Medicare customers in enrolling in Medicare Advantage plans.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Demonstrated product features to align with customer needs.
CUSTOMER SERVICE REPRESENTATIVE
GOLDMAN SACHS
01.2021 - 01.2022
- First point of contact for members having general account issues & questions regarding members banking account.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
BARTENDER
OUT OF THE BLUE SEAFOOD
01.2018 - 09.2021
- Making and serving beverages and food to customers in a fast and friendly manor, resulting in repeat business.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
BARTENDER
2 SILOS BREWING COMPANY
01.2019 - 01.2021
- Serving craft beverages in a fast paced & clean environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
High School Diploma -
PATRIOT HIGH SCHOOL
Nokesville, VA06.2016
Skills
- Networking Skills
- Life Insurance
- Insurance Terminology
- Crm Software
- Health Insurance
- Client Relations
- Customer Needs Assessment
- Sales
- Insurance Claims
Certification
- Life & Health Insurance License (All 50 States)
- Personal Lines Insurance License (VA)
Timeline
BENEFITS ADVISOR-TEMPORARY/CONTRACT
ALIGHT SOLUTIONS
09.2023 - Current
SALES REPRESENTATIVE
Sitel Operating Corporation
08.2022 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
GOLDMAN SACHS
01.2021 - 01.2022
BARTENDER
2 SILOS BREWING COMPANY
01.2019 - 01.2021
BARTENDER
OUT OF THE BLUE SEAFOOD
01.2018 - 09.2021
High School Diploma -
PATRIOT HIGH SCHOOL