Alexis DelValle
Buffalo
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Giancarlo's Sicilian Steakhouse. Proven ability to enhance guest experiences through effective problem-solving and efficient table management in high-volume settings. Committed to maintaining cleanliness and organization while fostering positive relationships with patrons.
Overview
5
5
years of professional experience
Work History
Sous Server
Giancarlo's Sicilian Steakhouse
Amherst, NY
05.2024 - 02.2026
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Managed multiple tables efficiently during peak hours, ensuring seamless service flow.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Back Server
Black and Blue
Amherst, NY
05.2024 - 11.2024
- Provided exceptional support to servers, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Addressed guest inquiries and concerns, enhancing satisfaction through effective problem-solving.
- Implemented best practices for sanitation and safety compliance within the dining environment.
Sub Maker
Johns Pizza and Subs
Kenmore, NY
09.2020 - 10.2021
- Prepared a variety of subs using fresh ingredients and adhering to customer preferences
- Maintained cleanliness and organization of food preparation areas to ensure safety standards
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction with orders
- Collaborated with kitchen staff to streamline order fulfillment processes for improved efficiency
Education
Erie Community College
Buffalo, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- High volume dining
- Table bussing
- Table setting knowledge
- Positive and professional
Timeline
Sous Server
Giancarlo's Sicilian Steakhouse
05.2024 - 02.2026
Back Server
Black and Blue
05.2024 - 11.2024
Sub Maker
Johns Pizza and Subs
09.2020 - 10.2021
Erie Community College