Alexis Di Gangi
Newburgh,NY
Summary
Dental Practice Manager with over a decade of experience driving revenue growth, exceeding production targets, and optimizing patient conversion in fast-paced clinical environments. Combines deep operational expertise with a consultative sales approach to consistently increase case acceptance, maximize treatment plan value, and elevate overall practice profitability. Proven ability to lead high-performing teams, implement KPI-driven strategies, and deliver exceptional patient experiences that translate into long-term retention and revenue.
Brings a strong foundation in sales and leadership from 12 years as an Assistant Manager with a high-volume jewelry retailer, where success was built on exceeding sales quotas, coaching teams to perform at top levels, and closing high-value transactions. Leverages this unique blend of retail sales and healthcare management experience to drive results, influence patient decision-making, and achieve sustained business growth.
Overview
9
9
years of professional experience
Work History
Dental Office Manager
Aspen Dental
11.2023 - Current
- Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.
- Consistently met and exceeded monthly production and collection quotas through strategic scheduling, treatment plan optimization, and team accountability
- Led consultative sales conversations with patients, effectively presenting treatment plans and increasing case acceptance rates for elective and high-value procedures
- Tracked KPIs including production, collections, case acceptance, and re-care metrics to identify growth opportunities and drive performance
- Coached and motivated front office and clinical teams to adopt a sales-oriented mindset, resulting in improved patient retention and revenue growth
- Implemented targeted marketing and internal promotion strategies to increase new patient acquisition and high-value service uptake
- Managed financial performance, including forecasting, budgeting, and aligning daily operations with revenue goals
- Reduced no-show and cancellation rates through proactive communication and value-based patient engagement
- Collaborated with providers to identify opportunities for treatment upgrades and elective service expansion (e.g., cosmetic and orthodontic services)
- Streamlined insurance and billing processes to accelerate collections and minimize revenue leakage
- Maintained a patient-first approach while confidently guiding individuals toward optimal treatment decisions that align with both clinical and financial goals
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Oversaw financial operations such as budgeting, billing, and collections.
- Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Facilitated communication between providers regarding referral patterns or other administrative issues.
- Collaborated closely with clinical teams on initiatives designed to enhance overall patient experience through better coordination of care delivery models.
Dental Office Manager
County Dental
08.2017 - 10.2023
- Managed multi-doctor scheduling, insurance billing, payroll, patient relations, reporting, and staff training.
- Consistently met and exceeded monthly production and collection quotas through strategic scheduling, treatment plan optimization, and team accountability
- Led consultative sales conversations with patients, effectively presenting treatment plans and increasing case acceptance rates for elective and high-value procedures
- Tracked KPIs including production, collections, case acceptance, and re-care metrics to identify growth opportunities and drive performance
- Coached and motivated front office and clinical teams to adopt a sales-oriented mindset, resulting in improved patient retention and revenue growth
- Implemented targeted marketing and internal promotion strategies to increase new patient acquisition and high-value service uptake
- Managed financial performance, including forecasting, budgeting, and aligning daily operations with revenue goals
- Reduced no-show and cancellation rates through proactive communication and value-based patient engagement
- Collaborated with providers to identify opportunities for treatment upgrades and elective service expansion (e.g., cosmetic and orthodontic services)
- Streamlined insurance and billing processes to accelerate collections and minimize revenue leakage
- Maintained a patient-first approach while confidently guiding individuals toward optimal treatment decisions that align with both clinical and financial goals
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Processed payrolls on a biweekly basis using accounting software.
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Facilitated communication between providers regarding referral patterns or other administrative issues.
- Collaborated closely with clinical teams on initiatives designed to enhance overall patient experience through better coordination of care delivery models.
Education
Dental Assisting School of Rockland
Dental Assisting School of Rockland
Skills
- Revenue Growth & Production Management
- Patient Retention & Relationship Management
- Conflict Resolution & Patient Satisfaction
- New Hire Training
- Workflow Management
- Quota Achievement & KPI Tracking
- Case Acceptance Optimization
- Consultative Sales & Patient Education
- Insurance Coordination & Financial Arrangements
- Team Leadership & Staff Development
- Performance Metrics
- Budget Oversight
- Referral Management
- HIPAA and OSHA Regulations
- Time Management Abilities
- Payroll
Timeline
Dental Office Manager
Aspen Dental
11.2023 - Current
Dental Office Manager
County Dental
08.2017 - 10.2023
Dental Assisting School of Rockland
Dental Assisting School of Rockland