Alexis DiGiovanni
Staten Island,New York
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with hands-on experience in administrative roles.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Enexia Specialty
Staten Island, NY
10.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared prescription transfers to other pharmacies.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared and processed medical insurance claim forms and records.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Department Manager
Macy's
Staten Island , NY
09.2021 - 02.2023
- Tracked returned items and updated inventory records accordingly.
- Provided customer service in resolving return issues or disputes.
- Ensured compliance with company policies regarding returns and exchanges.
- Investigated discrepancies between store inventory and customer returns.
- Monitored customer feedback related to the return process.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
New Ventures Charter School
Staten Island, NY06-2020
Skills
- Office Management
- Data Entry
- File Management
- Technical Support
- Scheduling
- Bookkeeping
- Professional Demeanor
- Verbal and written communication
- Performance Improvement
- Staff Management
- Organization skills
Affiliations
- I volunteered at Staten Island Children's museum to look after the children and do fun activities with them.
Timeline
Pharmacy Technician
Enexia Specialty
10.2023 - Current
Department Manager
Macy's
09.2021 - 02.2023
High School Diploma -
New Ventures Charter School
Similar Profiles
Zach LoganZach Logan
Pharmacy Intern at Enexia Specialty PharmacyPharmacy Intern at Enexia Specialty Pharmacy
Samuel PopeSamuel Pope
Senior Pharmacy Technician at Enexia Specialty PharmacySenior Pharmacy Technician at Enexia Specialty Pharmacy
Meridth ColeMeridth Cole
Veterinary Technician at Mission Veterinary Emergency and Specialty/Overland Park Veterinary Emergency and SpecialtyVeterinary Technician at Mission Veterinary Emergency and Specialty/Overland Park Veterinary Emergency and Specialty
Omaira MedinaOmaira Medina
Chef at Le Cafe CoffeeChef at Le Cafe Coffee
Elias ChawkiElias Chawki
Cashier at MarshallsCashier at Marshalls