Alexis D’Onofrio
Patricias
New York
17
years of professional experience
Results-driven professional with strong coaching and mentoring abilities. Experienced in collaborative team environments and utilizing customer feedback to elevate service quality and operational standards. Dedicated to creating an inviting enviornment for both guest and staff
Work History
Restaurant Manager
11 Years- Supervised daily restaurant operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff, fostering a collaborative and efficient team environment.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Analyzed customer feedback to drive improvements in service standards and menu offerings.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Front Desk Supervisor
2 Years 11 Months- Supervised daily front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Implemented workflow improvements that enhanced patient flow and reduced wait times.
- Reviewed and interpreted medical records to ensure accurate coding compliance with regulations.
- Coordinated communication between medical staff and patients to enhance service delivery efficiency.
- Assisted in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
Restaurant Server
4 Years- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
- Implemented upselling techniques to promote daily specials, increasing overall sales revenue.
- Coordinated with management to streamline service processes, enhancing operational efficiency.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Associate of Applied Science
EKG & Phlebotomy Technician
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Organization and prioritization
Coaching and mentoring
Timeline
Restaurant Manager
Patricias
08.2015 - CurrentRead More
Front Desk Supervisor
Percision Radiolgy
10.2014 - 09.2017Read More
Restaurant Server
Tosca
01.2010 - 01.2014Read More
Westchester Community College
Associate of Applied Science
Read More
ABC Trade School
EKG & Phlebotomy Technician
Read More
Lehman Highschool
High School Diploma
Read More