Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Alexis Donovan-Smith

Oklahoma City,OK

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Striving to glorify God in all that I do!

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Above & Beyond Therapy
Oklahoma City, OK
01.2023 - Current
  • Handle confidential documents in an organized fashion according to established protocol.
  • Respond to client issues to provide immediate resolution and improve retention.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Handle incoming calls and directed callers to appropriate department or employee.
  • Provide secretarial and office management support while building cooperative working relationships.

Registered Behavior Therapist

J.D. McCarty Center
Norman, OK
01.2020 - 01.2023
  • Instructed parents and caregivers in implementing intervention strategies at home or in the community environment.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Created visual supports for clients such as schedules and charts that helped them stay organized and focused.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
  • Fostered positive relationships between clients and their families through family counseling sessions.
  • Coordinated care between multiple providers; monitored implementation fidelity across settings.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Attended team meetings; discussed cases with supervisor and team members; sought feedback from colleagues when appropriate.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.

Nursing Assistant

St. Anthony's Hospital-Central
Oklahoma City, OK
12.2019 - 01.2021
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Answered patient call signals and signal lights to determine patients' needs.

Administrative Assistant

Boys & Girls Club of Oklahoma County
Oklahoma City, OK
07.2015 - 07.2019
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated appointments, meetings and conferences.

Education

High School Diploma -

Harding Fine Arts Academy
Oklahoma City, OK
05-2017

Some College (No Degree) - Psychology

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Skills

  • Mail Handling
  • Meeting Planning
  • Reception Oversight
  • Clerical Support
  • Social Media and Promotions
  • Administrative Operations
  • Workflow Optimization
  • Calendar Management
  • Research
  • Content Generation
  • Customer Service
  • Online Chat Support
  • Customer Needs Assessment

Affiliations

  • My favorite pass time is reading my Bible!
  • Learning to create content is now apart of my daily schedule!

Certification

  • Registered Behavior Therapist
  • SafetyCare
  • CPR/First Aid

References

References available upon request.

Timeline

Administrative Assistant

Above & Beyond Therapy
01.2023 - Current

Registered Behavior Therapist

J.D. McCarty Center
01.2020 - 01.2023

Nursing Assistant

St. Anthony's Hospital-Central
12.2019 - 01.2021

Administrative Assistant

Boys & Girls Club of Oklahoma County
07.2015 - 07.2019

High School Diploma -

Harding Fine Arts Academy

Some College (No Degree) - Psychology

Oklahoma State University - Oklahoma City

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Alexis Donovan-Smith