ALEXIS D. TRUJILLO
COLTON,CA
Summary
Dynamic Clinic Manager with a proven track record at Unicare Community Health Center, excelling in clinical management and inventory oversight. Expert in EMR systems and bilingual communication, I enhance patient satisfaction through effective problem resolution and staff training, ensuring compliance and high-quality care delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Manager
Unicare Community Health Center
Fontana, CA
03.2025 - Current
- Implemented quality assurance protocols to maintain high care standards.
- Monitored inventory levels and ordered medical supplies as needed.
- Addressed patient concerns promptly to improve satisfaction and service delivery.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Tracked, organized and counted clinic stock and supplies.
- Managed daily clinic operations and staff scheduling for efficient workflow.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
Lead Medical Assistant
Back Office - Lead Medical Assistant
Fontana, USA
04.2024 - 03.2025
- Lead Medical Assistant that works under the Clinic Manager to assist with maintaining efficient patient flow and quality care during clinic hours.
- As the Lead Medical Assistant, I work with our health care team including physicians, NP/PA's, patient services representatives, medical records, medical assistants, health educators and social workers to provide comprehensive care in a non-judgmental manner.
Medical Assistant II
Back Office - Medical Assistant II
Fontana, USA
08.2019 - 04.2024
- My current position here is Front/ Back office medical assistant.
- I primary work back office which includes; vitals for patients, setting up procedures, venipuncture, and injections with pediatrics/adults.
- I also setup for well woman exams, experienced with EKGs, and scheduling appointments.
- When needed, I will assist Front Office duties by answering phone calls, scheduling appointments, and screening patients at the door with COVID questionnaire/checking patients' temperature.
Medical Assistant
Medical Assistant
San Bernardino, USA
12.2018 - 05.2019
- Knowledge of Medical Insurance codes, prepping new patient charts, take vitals, coordinator of non-stress testing appointments, room patients, assisting doctor/ nurses/ ultrasound techs.
Education
Diploma - Medical Assistant
Concorde Career College
San Bernardino, CA11.2018
Skills
- Medical Scheduling
- Triage
- Medical Records
- VFC/VFA Program
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- CPR Certified
- EMR (EclinicWorks)
- Phlebotomy
- Laboratory Duties
- Multitasking
- Resourcefulness
- Diversity Awareness
- Bilingual English/Spanish
- Staff training
- Clinical management
- Facility management
- Inventory management
Certification
- CPR Certification
- BLS Certification
- CAIRs
- CHDP
References
References available upon request
Timeline
Clinic Manager
Unicare Community Health Center
03.2025 - Current
Lead Medical Assistant
Back Office - Lead Medical Assistant
04.2024 - 03.2025
Medical Assistant II
Back Office - Medical Assistant II
08.2019 - 04.2024
Medical Assistant
Medical Assistant
12.2018 - 05.2019
Diploma - Medical Assistant
Concorde Career College