Alexis Duran
Yuba City,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Interwest Homes Corporation
Yuba City, CA
05.2020 - Current
- Greeted customers warmly and made them feel welcome.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Medical Logistics
United States Air Force
Dayton, OH
12.2016 - 03.2020
- Conducted daily quality checks and assurance of medical materials.
- Efficiently managed the supply accounts of over 500 clinics on Wright Patterson Air Force Base, as well as Guard and Reserve accounts and deployed areas.
- Delivered comprehensive training to 25 individuals, equipping them with the skills necessary for maintaining continuity in their work.
Customer Service Rep.
Tri Counties Bank
Chico, CA
11.2015 - 09.2016
- Resolved account delinquencies, earning clients trust while maintaining company loyalty
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed high call volume with tact and professionalism.
Education
Bachelor of Science - Organizational Management
Purdue University Global
Indianapolis, IN08-2024
Some college -
California State University Chico
02.2016
High School Diploma -
Gridley High School
06.2014
Skills
- Front Office Management
- Goal Setting
- Adaptability
- Continuous Improvement
- Electronic Recordkeeping
- Conflict Management
Languages
English & Spanish
Awards
- Small Team Award - Customer Service of the quarter
- Large Team Award - Medical Logistics quarterly award
- Distinguished the Customer Service Excellence Award
Timeline
Front Desk Receptionist
Interwest Homes Corporation
05.2020 - Current
Medical Logistics
United States Air Force
12.2016 - 03.2020
Customer Service Rep.
Tri Counties Bank
11.2015 - 09.2016
Bachelor of Science - Organizational Management
Purdue University Global
Some college -
California State University Chico
High School Diploma -
Gridley High School