Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Durham

Millington,TN

Summary

Hardworking with skills in serving customers, preparing orders, and maintaining clean spaces. Dependable in assisting team members and going above-and-beyond to exceed customers' expectations. Trained in food safety and health code standards. Hardworking and reliable associate focused on going above and beyond to support team and serve customers. Trained in frontline and offering top-notch customer service abilities. Motivated to continue to learn and grow as a professional in whatever category in thrown at me Skilled team player with strong background in public environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Overview

7
7
years of professional experience

Work History

Universal Banker

Truist Bank
Lakeland, TN
04.2022 - Current
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Verified customer identification and account information before allowing access to vault contents.
  • Processed deposits, withdrawals, transfers and payments for customers at the vault teller window.
  • Identified discrepancies between documents in order to ensure accuracy of transactions.
  • Maintained accurate records of all transactions and balances within the vault.
  • Performed daily reconciliation of vault funds and reported any irregularities to management.
  • Issued cashier's checks and money orders in accordance with established procedures.
  • Provided excellent customer service by answering questions about banking services or products.
  • Conducted security checks on customers entering the bank lobby in order to prevent theft or fraud attempts.
  • Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
  • Balanced currency, coin, and checks in cash drawers at end of shift.
  • Organized cash into bundles according to denomination for easy retrieval when needed.
  • Stored excess cash securely in the bank vault after verifying amounts against records.
  • Inspected bills for authenticity using counterfeit detection devices when necessary.
  • Managed customer accounts including opening new accounts or updating existing ones as required.
  • Coordinated with other employees to ensure proper coverage during peak hours.
  • Resolved customer complaints promptly while providing a positive customer experience.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Adhered to regulatory and company security and audit procedures.

Picker Packer

Amazon
Memphis, TN
01.2022 - 04.2022
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.

Front of House Team Member

Chick Fil A
Cordova, TN
08.2021 - 12.2021
  • Right now I'm currently responsible for curbside orders
  • Greeted guests and managed seating arrangements.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
  • Operated cash registers accurately and efficiently processed payments from customers.
  • Ensured compliance with health safety regulations in the restaurant setting.
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.

Front Line Cashier

Sam's Club
Memphis, TN
07.2020 - 07.2021
  • Check out customers orders

Hostess

Hooters
Cordova, TN
03.2019 - 05.2020
  • Take orders via phone and in person and also seat guests

Cashier

Taco Bell
Lakeland, TN
06.2018 - 11.2018
  • Take drive thru orders cash out and pass out food

Cashier

McDonald's
Arlington, TN
06.2017 - 03.2018
  • Take orders and bag food

Education

Associate of Science - Nursing

Southwest Tennessee Community College
Memphis, TN

Associate of Science - Criminal Justice

Southwest Tennessee Community College
Memphis, TN

Criminal Justice- CSI -

Bolton High School
Arlington, TN

Skills

  • Payment processing
  • Supply storage
  • Customer relations
  • Teamwork
  • Collaboration
  • Research
  • Problem-solving
  • Motivation
  • Creative thinking

Timeline

Universal Banker

Truist Bank
04.2022 - Current

Picker Packer

Amazon
01.2022 - 04.2022

Front of House Team Member

Chick Fil A
08.2021 - 12.2021

Front Line Cashier

Sam's Club
07.2020 - 07.2021

Hostess

Hooters
03.2019 - 05.2020

Cashier

Taco Bell
06.2018 - 11.2018

Cashier

McDonald's
06.2017 - 03.2018

Associate of Science - Nursing

Southwest Tennessee Community College

Associate of Science - Criminal Justice

Southwest Tennessee Community College

Criminal Justice- CSI -

Bolton High School
Alexis Durham