Alexis Durham
Arlington,TX
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical assistant
USMD Mid-cities clinic
01.2024 - Current
- Escort patients to examination room and prepped, Vitals, Interview patient for chief complaint, medical history and documented current medications, Follow-up calls to patient with lab results, Assist physician in the examination room, Schedule/Reschedule/Cancel appointments, Updated patient information, Update physician on patient information, Using NextGen, EKG testing, Spirometry testing.
Customer Service Representative
Home Care Book
08.2023 - 02.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
UT Southwestern Medical Center
01.2022 - 11.2023
- Orthopedic surgery, Escort patients to examination room and prepped, Vitals, Interview patient for chief complaint, medical history and documented current medications, Followup calls to patient with lab results, Assist physician in the examination room, Schedule/Reschedule/Cancel appointments, Updated patient information, Update physician on patient information, using EPIC system, removal of cast.
Certified Medical Assistant (CMA)
COLLINSON INC
04.2021 - 01.2022
- Covid testing, covid technician, molecular and antigen tests, vitals, rooming, lab testing's, PPE.
Care Partner/medication tech
WALNUT CREEK ASSISTED LIVING
08.2020 - 04.2021
- Med tech, Care partner, Vitals, medication reminders/dispensing, chart patient files, daily assist, Showers and bed assist, incontinence care, Alzheimer/dementia care, showers and assists with meals, housecleaning.
All Purpose Clerk
WinCo Foods
09.2016 - 04.2017
Education
High school or equivalent -
Juan Seguin
Medical Assisting
Concorde Career College
Grand Prairie, TX02.2021
Skills
- Cash Handling (3 years)
- Customer Service (3 years)
- Caregiving
- English
- Microsoft Word
- Vital signs
- Memory Care
- Medication Administration
- Alzheimer's Care
- Medical Terminology
- Resident's rights
- Patient care
- Experience administering injections
- EMR systems
- Phlebotomy
- Specimen collection/processing
- Medical office experience
- Blood sampling
- Triage
- Laundry
- Laboratory experience
- Epic/NextGen
- Dementia Care
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- Customer support
- Call center customer service
Certification
- CPR Certification
- BLS Certification
- Certified Medical Assistant
- NRCMA
- CCMA Certification
Timeline
Medical assistant
USMD Mid-cities clinic
01.2024 - Current
Customer Service Representative
Home Care Book
08.2023 - 02.2024
Medical Assistant
UT Southwestern Medical Center
01.2022 - 11.2023
Certified Medical Assistant (CMA)
COLLINSON INC
04.2021 - 01.2022
Care Partner/medication tech
WALNUT CREEK ASSISTED LIVING
08.2020 - 04.2021
All Purpose Clerk
WinCo Foods
09.2016 - 04.2017
High school or equivalent -
Juan Seguin
Medical Assisting
Concorde Career College