Alexis Earl
Syracuse,NY
Summary
Dynamic professional with extensive experience at Dick’s Sporting Goods, excelling in customer service and payment processing. Demonstrated ability to enhance customer satisfaction and loyalty through effective complaint handling and active listening. Skilled in fostering positive relations and resolving conflicts, significantly reducing processing errors and improving transaction efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist Cashier
Dick’s Sporting Goods
Syracuse, NY
05.2024 - Current
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced shopping experience, provided product information and location assistance.
- Reduced processing errors by meticulously following transaction procedures.
Apparel Associate
Dick’s Sporting Goods
Syracuse, NY
11.2020 - Current
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Selected, recommended and located merchandise based on customer needs and desires.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
Operations Associate
Dick’s Sporting Goods
Syracuse, NY
03.2023 - 05.2024
- Followed shipping and receiving procedures for goods and materials.
- Unboxed, tag, and hung apparel merchandise
- run the product to the sales floor
- Fold remaining clothes from the truck that needed to be folded
Apparel Team Lead
Dick’s Sporting Goods - Warehouse Store
Syracuse, NY
07.2022 - 03.2023
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Wegmans
Syracuse, NY
07.2017 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Healthcare Administration - Health Studies
Monroe Community College
Rochester, NY12.2021
Skills
- Customer service
- Good communication skills
- Customer relations
- Complaint handling
- Problem resolution
- Active listening
- Conflict resolution
- Product knowledge
- Credit adjustments
- Customer education
- Payment processing
Timeline
Customer Service Specialist Cashier
Dick’s Sporting Goods
05.2024 - Current
Operations Associate
Dick’s Sporting Goods
03.2023 - 05.2024
Apparel Team Lead
Dick’s Sporting Goods - Warehouse Store
07.2022 - 03.2023
Apparel Associate
Dick’s Sporting Goods
11.2020 - Current
Cashier
Wegmans
07.2017 - 07.2022
Healthcare Administration - Health Studies
Monroe Community College