LaKiissia Austin
Riviera Beach
Summary
Proven customer service expert from Walmart, adept in cash management and resolving customer complaints, enhancing satisfaction ratings significantly. Demonstrated reliability by efficiently handling high-pressure situations and fostering team success. Skilled in POS system operation and known for exceptional patience, consistently exceeding customer expectations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist Head Cashier
Walmart
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Counted money in drawers at beginning and end of each shift.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Customer Service Cashier
Walgreens
09.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Team Member
Dunkin' Donuts
08.2021 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Ambrose Bay High School
Delray Beach, FL06-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- POS system operation
- Refund handling
- Inventory management
- Data entry proficiency
Languages
English
Full Professional
Timeline
Customer Service Specialist Head Cashier
Walmart
05.2024 - Current
Customer Service Cashier
Walgreens
09.2023 - 05.2024
Team Member
Dunkin' Donuts
08.2021 - 12.2023
High School Diploma -
Ambrose Bay High School
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