Lisa Pabon
Columbia
Summary
Dynamic customer service professional with experience at Lowes Home Improvement, excelling in complaint resolution and cash register operations. Proven ability to enhance customer satisfaction and streamline processes, while training team members. Adept at handling returns and fostering strong client relationships, ensuring a positive shopping experience.
Professional retail worker with strong background in customer service and cash handling. Skilled in team collaboration, conflict resolution, and adapting to changing environments. Reliable in achieving results and ensuring smooth operations in fast-paced settings. Excel in communication, problem-solving, and fostering positive customer experiences.
Overview
29
29
years of professional experience
Work History
Customer Service Specialist Head Cashier
Lowes Home Improvment
09.2017 - 04.2018
- Supervised Front End Cashiers and was responsible for work schedules and break schedules.
- Resolved customer complaints professionally, contributing to increased customer satisfaction levels.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained clean and organized checkout area, promoting a welcoming environment for customers.
- Developed familiarity with store policies and procedures to provide effective support to team members.
- Worked with floor team and managers to meet wide range of customer needs.
Front End Cashier and Customer Service Cashier
Lowes Home Improvment
09.2016 - 10.2017
- Assisted customers with product inquiries and provided recommendations.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Maintained organized checkout area to enhance customer experience.
- Handled cash and credit transactions accurately, ensuring compliance with policies.
- Processed refunds and exchanges in accordance with company policy.
- Collaborated with team members to streamline checkout operations during peak hours.
- Trained new cashiers on operational procedures and best practices.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Customer Service Representative Team Lead Level II
Blue Cross Blue Shield of SC / Palmetto GBA
11.1997 - 09.2015
- Led customer service team to enhance operational efficiency and improve response times.
- Mentored and trained new representatives on best practices and company policies.
- Monitored team performance metrics to ensure compliance with service standards.
- Provided second level technical support for a variety of customers billing the Medicare System.
- Retrieved, analyzed and prepared specialized reports on a daily and monthly basis for major lines of business.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Verified state licensure for different Providers and Suppliers as well as, called attention to possible fraud and abuse of Medicare system.
Verification Technician
Acordia Healthcare Solutions
06.1997 - 09.1997
- Maintained Medicaid files in order to recoup state funds.
- Verified secondary insurance coverage through contact with insurance carriers, employers and healthcare providers.
System Information Specialist
LRADAC - Lexington Richland Alcohol and Drug Abuse Council
04.1993 - 05.1997
- Performed automated entry of confidential client data for eight treatment programs.
- Audited client financial accounts and clinical records.
- Assisted in client intake process and payment collections.
- Trained and assisted switchboard personnel in busy, high stress environment.
Receptionist /Office File Clerk/ Assistant
Jay Julien and Associates
10.1989 - 12.1992
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained the personal and legal files of prominent clients within the entertainment industry.
- Answered all incoming calls for the entire enterprise.
- Performed all administrative duties and assisted the CEO.
Education
Early Childhood Education And Psychology
CUNY - Baruch College
New York, NYInformation Technology
University of Phoenix
Columbia, SC01-2007
High School Diploma -
South Shore High School
Brooklyn, NY06-1988
Skills
- Customer Service
- Customer complaint resolution
- Returns handling and refund processing
- Cash register operations
- Payment card processing
- Phone communications
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist Head Cashier
Lowes Home Improvment
09.2017 - 04.2018
Front End Cashier and Customer Service Cashier
Lowes Home Improvment
09.2016 - 10.2017
Customer Service Representative Team Lead Level II
Blue Cross Blue Shield of SC / Palmetto GBA
11.1997 - 09.2015
Verification Technician
Acordia Healthcare Solutions
06.1997 - 09.1997
System Information Specialist
LRADAC - Lexington Richland Alcohol and Drug Abuse Council
04.1993 - 05.1997
Receptionist /Office File Clerk/ Assistant
Jay Julien and Associates
10.1989 - 12.1992
Early Childhood Education And Psychology
CUNY - Baruch College
Information Technology
University of Phoenix
High School Diploma -
South Shore High School