Alexis Elliott
Moberly,MO
Summary
Dynamic team leader with a proven sales record and a motivational approach. Skilled in training, problem-solving, and strategic planning to drive business success. Organized professional with strong communication abilities and a positive mindset.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Lowes
Parker, Colorado
09.2022 - Current
- Supplying essential resources and tools for individuals directly assisting customers in delivering optimal service
- Facilitating down stocking and area recovery while contributing insights to merchandising strategies.
- Oversee utilization of store power equipment while instructing employees on safe practices and lifting techniques.
- Mentor and train associates, assign responsibilities, monitor daily tasks, oversee performance, and guarantee sufficient department coverage.
- Orient new associates on diverse power equipment essential for effective store functionality.
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Resolved customer complaints in a timely manner.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Remote Patient Access Specialist
MU Docs Communication
Columbia, MO
11.2021 - 09.2022
- Coordinate patient interactions across 11 clinics in Columbia Missouri area
- Processed insurance claims and verified patient eligibility for services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff.
- Collaborated with medical teams to ensure seamless patient care communication.
- Maintained patient records accurately in electronic health record systems.
- Assisted patients in scheduling appointments and managing their healthcare needs.
Assistant Manager of Operations
Orscheln Farm & Home
Moberly, MO
11.2019 - 11.2021
- Oversaw all incoming products from multiple manufacturers, managing the entire process from ordering to bill payment.
- Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Developed and maintained standard operating procedures for various departments.
Shift Lead
Gordmans Department Store
Moberly, MO
05.2017 - 11.2019
- Guided customers during shopping processes with innovative product placements and insights into new trends.
- Develop store planning strategies incorporating updated plan-o-grams and displays for incoming products.
- Optimized daily time management and task awareness by creating organized task lists for employees.
- Manage employee schedules, ensuring alignment with micro seasons and forthcoming holidays/events.
- Trained new employees on operational procedures and customer service standards.
- Performed accurate cash handling and register countdowns daily.
Processed complex transactions, including returns and rebills.
Resolved account-related queries, ensuring customer satisfaction and loyalty. - Resolved complaints through active listening and problem-solving techniques.
Data Entry
Plumb Supply
Columbia, MO
05.2015 - 08.2017
- Maintained records of production logs, ensuring accuracy.
- Verified customer information to ensure accuracy.
- Performed data entry tasks related to customer profiles, orders, invoices.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associate of Science - General Studies
MACC
Moberly, MO01.2020
Skills
- Accuracy and attention to detail
- Forklift Certified
- Document scanning
- Data accuracy
- Team leadership
- Conflict resolution
- Data organization
- Project management
- Time management
- Effective communication
- Marketing strategies
- Problem-solving
- Leadership skills
- HIPAA compliance
- Record keeping
- Inventory management
- Patient management
- Attention to detail
- Work prioritization
- Numerical data entry
- Microsoft TEAMS
- Microsoft Word
- Microsoft Excel
- Outlook
- Java
- Cerner
- Power chart
- Genesis
Timeline
Department Supervisor
Lowes
09.2022 - Current
Remote Patient Access Specialist
MU Docs Communication
11.2021 - 09.2022
Assistant Manager of Operations
Orscheln Farm & Home
11.2019 - 11.2021
Shift Lead
Gordmans Department Store
05.2017 - 11.2019
Data Entry
Plumb Supply
05.2015 - 08.2017
Associate of Science - General Studies
MACC