FRANK RODRIGUEZ
San Antonio
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Lowes Home Improvement
San Antonio
01.2025 - Current
- Led daily operational readiness of a high-traffic department, ensuring safety, quality, and procedural compliance prior to task execution
- Documented issues, corrective actions, and follow-ups in accordance with company standards
- Maintained accountability for tools, materials, and inventory to ensure availability and accuracy
- Coordinated with cross-functional leaders (operations, inventory, leadership) to resolve readiness issues and prevent workflow delays
Appliance Sales Specialist
Lowes Home Improvement
San Antonio
05.2023 - 01.2025
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Streamlined the sales process for increased efficiency and better client experience.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
- Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.
- Maintained product knowledge to assist and educate customers on options available.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Drove team revenue totals by bringing in top sales numbers.
Electrical Apprentice
Eldridge Electric
Helotes
11.2022 - 05.2023
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Sales Associate
Lowes Home Improvement
San Antonio
07.2021 - 05.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
Claims Specialist
Nationwide Insurance Company
San Antonio
08.2016 - 03.2021
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Documented specific claims by completing and recording forms, reports and logs.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
Sandra Day O'Connor
Helotes, TX 08.2010 - 06/2014
Skills
- Documentation accuracy and recordkeeping
- Standard work and procedure execution
- Corrective action follow-up and issue resolution
- Working in fast-paced, shift-based operational environments
- Tool, equipment, and material handling
- Time management and task prioritization
- Team collaboration and communication
- Adaptability to changing work priorities
- Attention to detail and accuracy
Timeline
Department Supervisor
Lowes Home Improvement
01.2025 - Current
Appliance Sales Specialist
Lowes Home Improvement
05.2023 - 01.2025
Electrical Apprentice
Eldridge Electric
11.2022 - 05.2023
Sales Associate
Lowes Home Improvement
07.2021 - 05.2023
Claims Specialist
Nationwide Insurance Company
08.2016 - 03.2021
High School Diploma -
Sandra Day O'Connor
08.2010 - 06/2014