HEATHER DICICCO
Chardon,OH
Summary
Manager with over 10 years of experience in administration, dedicated to fostering strong relationships with clients and colleagues. Proven ability to drive results through a strong work ethic and commitment to exceeding company goals. Proactive and thriving in fast-paced environments, consistently delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Home Depot
01.2026 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated scheduling and workload distribution to optimize team performance and efficiency.
- Research and report missing inventory.
Manager
Dollar General
Huntsburg, Ohio
07.2024 - 12.2025
- Supervised daily store operations to ensure compliance with company policies.
- Trained and mentored team members on customer service, stocking, product rotation, and money management.
- Managed inventory levels and coordinated timely restocking to meet demand.
- Developed staff schedules to optimize productivity during peak hours.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored staff performance and addressed performance-related issues promptly.
- Trained staff on opening, closing, and shift change procedures to uphold operational standards.
- Set planograms according to store specifications to drive sales growth.
Rural Carrier
United States Postal Service
Chardon, OH
01.2021 - 07.2024
- Executed efficient mail and package delivery through meticulous organization and attention to detail.
- Sorted incoming mail and prepared delivery routes with keen awareness of details.
- Operated postal vehicles in compliance with safety regulations.
- Maintained accurate records of all deliveries and pickups.
- Assisted customers with inquiries regarding postal services to enhance user experience.
- Managed time effectively to consistently meet delivery schedules.
- Ensured adherence to United States Postal Service policies and procedures.
- Conducted daily inspections of assigned vehicles to ensure safe operation.
Owner
CountrySide Stable
Montville, OH
10.2017 - 12.2021
- Managed daily operations of equestrian facility and horse care services.
- Oversaw the scheduling and coordination of riding lessons and events for clients by providing top-quality customer service.
- Maintained equipment and supplies to ensure a safe working environment.
- Implemented marketing strategies to attract new clients to the stable or services.
- Fostered relationships with customers to enhance engagement and loyalty.
- Conducted regular assessments of horse health and welfare standards.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Education
High School Diploma -
Willoughby South Highschool
Willoughby, OH06-1994
Skills
- Team leadership and staff management
- Inventory oversight and operations control
- Customer service and relationship management
- Scheduling coordination and time management
- Conflict resolution and problem solving
- Coaching and mentoring for performance enhancement
- Compliance monitoring and safety adherence
- Administrative oversight and recruitment strategies
- Database management
- File organization
- Recordkeeping
Timeline
Department Supervisor
Home Depot
01.2026 - Current
Manager
Dollar General
07.2024 - 12.2025
Rural Carrier
United States Postal Service
01.2021 - 07.2024
Owner
CountrySide Stable
10.2017 - 12.2021
High School Diploma -
Willoughby South Highschool