Nancy Flanders
LaFayette,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Vendetta Corp
11.2022 - 02.2024
- Streamlined TCGplayer account for improved efficiency
- Successfully organized card sales based on game, set, alphabetical order, and condition
- Managed cataloging of sorted cards for the TCGplayer back office
- Implemented efficient printing methods for invoices, stamps, and labels to expedite order fulfillment
- Ensured continuous customer engagement throughout the entire process
- Managed the order processing and packaging operations to meet shipping deadlines
CSR
Super Games, Inc
03.2020 - 11.2022
- Contributed to the sorting and arrangement of cards for purchase according to their respective sets, alphabetical order, and condition during downtime
- Consistently staying updated on the TCG games sold at the store to enhance customer assistance
- Took on the role of Subject Matter Expert for Dungeons and Dragons 5th Edition, offering guidance and clarification to interested customers
- Demonstrated comprehensive knowledge of the store's product line, specializing in game accessories for popular titles
- Efficiently completed a variety of transactions involving cash, credit/debit, and gift cards
- Contributed to the successful execution of TCG tournaments featuring popular card games like Magic the Gathering, Yu-Gi-Oh, and Card Fight Vanguard
Administrative Assistant
Kudseo
12.2014 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Store Manager
Cellairis
11.2017 - 12.2018
- Served as a technician specializing in the repair and replacement of smartphone and tablet screens and components
- Managed team of four, ensuring efficient operation and maintenance of Cellairis store location
- Spearheaded employee training in various aspects including technical operations and store procedures
- Ensured the accuracy of weekly bank deposits by promptly identifying discrepancies in deposit amounts
- Managed all cash and credit transactions effectively
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Office Manager
Villa Financial Resources, LLC
02.2017 - 08.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Psychology
Post University
Waterbury, CT10-2028
Certificate - Visual Design
Full Sail University
Winter Park, FL02.2020
Certificate - Full Stack Web Development
Woz U
08.2019
Skills
- Microsoft Excel
- Microsoft Word
- Typing 50 WPM
- Data accuracy
- Meticulous attention to detail
- Professional and mature
- Administrative support specialist
- Maintains confidentiality
- Error identification
Timeline
Department Supervisor
Vendetta Corp
11.2022 - 02.2024
CSR
Super Games, Inc
03.2020 - 11.2022
Store Manager
Cellairis
11.2017 - 12.2018
Office Manager
Villa Financial Resources, LLC
02.2017 - 08.2017
Administrative Assistant
Kudseo
12.2014 - 12.2018
Certificate - Full Stack Web Development
Woz U
Bachelor of Science - Psychology
Post University
Certificate - Visual Design
Full Sail University
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