Alexis Faulkner
Fort Collins,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Assistant Clinic Manager
Milan Laser Hair Removal
11.2021 - Current
- Cultivate a positive work environment benefiting clients and team members, ensuring exceptional customer service through comprehensive consultations on laser hair removal and safety protocols.
- Emphasize effective team communication to achieve monthly sales, upselling, and client review goals collaboratively.
- Support team members actively in reaching objectives and maintaining high standards.
- Meticulously schedule Registered Nurses and administrative staff to ensure optimal coverage and manage PTO requests.
Bi-weekly approval of payroll to ensure timely compensation for all team members. - Dedicated to fostering a positive work environment, delivering exceptional customer service, and ensuring efficient operations as Assistant Clinic Manager.
- Committed to contributing to the clinic's success and growth through a strong work ethic, attention to detail, and organizational proficiency.
Client Specialist
Milan Laser Hair Removal
11.2019 - 11.2021
- Promote a positive and welcoming atmosphere for all clients, ensuring each feels warmly welcomed upon entering the clinic.
- Maintain organizational excellence by balancing schedules and ensuring appointment times align with client treatments.
- Proficiently utilize Salesforce programming to support coworkers and various clinics within the company, contributing to operational efficiency.
- Assist the Clinic Manager in managing incoming and outgoing calls, handling general inquiries, booking consultations, promoting upsells, and coordinating events.
- Facilitate financial transactions through third-party lenders under the guidance of the Clinic Manager.
- Support Nurses by assisting with charting and maintaining cleanliness in treatment rooms.
- Ensure daily clinic cleanliness, regular laundry management, and overall organization by end of day, contributing to a smooth operational flow.
Event Manager
Fort Collins Marriott
09.2017 - 10.2019
- Successfully managed contractual obligations including communications, vendor coordination, schedule creation, budget administration, and coordination of rehearsals and day-of-event activities.
- Proficiently coordinated a variety of events such as large corporate conferences, small conferences, wedding receptions, and large social banquets.
- Conducted thorough evaluations of existing plans, processes, and event planning services to identify and implement improvement opportunities.
- Efficiently coordinated a diverse array of professionals including florists, photographers, videographers, musicians, officiants, and ceremony participants throughout rehearsals, pre-ceremony activities, ceremonies, and receptions.
- Achieved a notable 40% increase in client satisfaction survey results.
Administrative Assistant
Fort Collins Marriott
03.2016 - 09.2017
- Managed a high volume of incoming and outgoing calls, maintaining meticulous records of all correspondence.
- Screened and greeted visitors with professionalism, efficiently directing them to the appropriate Sales Manager for personalized assistance.
- Demonstrated exceptional organizational skills by managing room blocks for weddings and small events, ensuring seamless coordination and guest satisfaction.
- Facilitated and meticulously organized meetings for groups of up to 15 participants, ensuring flawless execution of all logistical details to enhance productivity and efficiency.
Food & Beverage Supervisor
Fort Collins Marriott
09.2015 - 03.2016
- Fostered a positive atmosphere, ensuring every customer received exceptional food and service throughout my tenure.
- Actively recognized and commended outstanding staff performance, contributing to boosted company morale and productivity.
- Interacted warmly with customers, effectively promoting hotel facilities and services to enhance their overall experience.
- Promoted featured items on beverage lists and restaurant specials to enrich customer dining experiences.
- Played a key role in training incoming staff on restaurant practices, culture, and procedures to facilitate seamless integration into the team.
- Maintained impeccable cleanliness and organization in dining rooms, lobbies, and service areas at all times, upholding the hotel's commitment to hospitality excellence.
Restaurant Food Server
Fort Collins Marriott
08.2014 - 09.2015
- Conducted regular table check-ins to promptly assess and address drink and other needs, ensuring high levels of customer satisfaction.
- Adhered strictly to industry-leading cleaning, sanitizing, and food handling procedures to maintain the utmost safety and hygiene standards for patrons.
- Demonstrated proficiency in preparing a wide range of beverages and efficiently fulfilling food orders with precision and attention to detail.
- Contributed to an exceptional dining experience for every customer through meticulous service and operational excellence.
Education
High School Diploma -
Fossil Ridge High School
Fort Collins, CO05.2014
Skills
- HIPAA understanding
- Patient Care Coordination
- Appointment Scheduling
- Employee Relations
- Multitasking Abilities
- Reliability
- Organizational Skills
Accomplishments
Achieved Top 10% for sales in the company in June 2022, October 2022, and April 2024.
Timeline
Assistant Clinic Manager
Milan Laser Hair Removal
11.2021 - Current
Client Specialist
Milan Laser Hair Removal
11.2019 - 11.2021
Event Manager
Fort Collins Marriott
09.2017 - 10.2019
Administrative Assistant
Fort Collins Marriott
03.2016 - 09.2017
Food & Beverage Supervisor
Fort Collins Marriott
09.2015 - 03.2016
Restaurant Food Server
Fort Collins Marriott
08.2014 - 09.2015
High School Diploma -
Fossil Ridge High School