Alexis Fields
Cleveland,Ohio
Summary
Dynamic Patient Service Representative with extensive experience at Cleveland Clinic, excelling in customer service and conflict resolution. Skilled in Epic software for efficient patient management, I foster positive relationships and ensure optimal care delivery. Recognized for empathetic communication and workflow optimization, enhancing patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Cleveland Clinic
Cleveland, Ohio
03.2021 - Current
- Interacted with patients, visitors, and caregivers exhibiting the Cleveland Clinic's "patients first" values
- Cultivated positive relationships during patient interactions to ensure patients received the best possible care
- Performed patient registration, visit preparation, insurance verification, patient and record tracking, scheduling, upon patients' arrival and/or departure
- Processed patient co-pays, balances, and estimates ensuring accurate financial records
- Scheduled appointments and managed patient records using Epic software
- Triaged incoming calls. Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner
- Adhered HIPAA regulations when handling confidential patient information
Patient Guest Services Assistant
Cleveland Clinic
Cleveland, OH
11.2018 - 03.2021
- Transported patients and visitors to destinations within the hospital using a wheelchair
- Offered directions, navigation, and way finding throughout the hospital
- Greeted and engaged with patients, visitors, and caregivers upon their arrival and departure
- Helped patients, visitors, and caregivers use the shuttle service
- Operated Epic software to verify patient information, look up appointments, and patient rooms.
Deli Shift Lead, Cashier
Heinen's of Downtown Cleveland
Cleveland, OH
08.2015 - 11.2018
- Acknowledged and greeted customers
- Provided appropriate meal suggestions and sample distribution
- Knowledgeable on how to properly operate and clean a slicing machine
- Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps, and coupons
- Assisted in inventory
- Trained and directed new employees on deli tasks
- Prevented food borne illnesses by cleaning surfaces and display cases
Cashier, Food Prep
Rascal House Pizza
Cleveland, OH
09.2014 - 08.2015
- Stocked and maintained cleanliness of stations
- Offered enthusiastic and personable service to all customers
- Conducted phone orders
- Cooked and prepped menu items
- Stocked drink coolers
- Handling money transactions
Page
Cleveland Public Library
Cleveland, OH
05.2013 - 08.2014
- Analyzed departmental documents for appropriate distribution and filing in alphabetical order
- Assisted and aided patrons with questions
- Reviewed shelves for errors
Education
High School Dipolma -
Cleveland School of the Arts
Cleveland, OH01.2014
Some College (No Degree) - Journalism And Promotional Communication
Cleveland State University
Cleveland, OHSkills
- Team collaboration
- Time management
- Verbal and written communication
- Customer service
- Conflict resolution
- Phone etiquette
- Workflow optimization
- Strong empathy
- Attention to detail
References
- Devontae King (216) 396-6296
- Amir Abdulkareem (917) 654-7646
- Mijiza Miller (216) 224-9112
Timeline
Patient Service Representative
Cleveland Clinic
03.2021 - Current
Patient Guest Services Assistant
Cleveland Clinic
11.2018 - 03.2021
Deli Shift Lead, Cashier
Heinen's of Downtown Cleveland
08.2015 - 11.2018
Cashier, Food Prep
Rascal House Pizza
09.2014 - 08.2015
Page
Cleveland Public Library
05.2013 - 08.2014
High School Dipolma -
Cleveland School of the Arts
Some College (No Degree) - Journalism And Promotional Communication
Cleveland State University