ROSA LEWIS
Springfield,MA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Patient Service Representative
Baystate Health
12.2022 - Current
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Processed patient registrations and insurance verifications, maintaining accuracy in data entry.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Policyholder Services Specialist
MassMutual Financial Group
09.1989 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Business Administration
Bay Path University
Longmeadow, MAGeneral Studies
Cambridge College
Springfield, MAAssociate of Science - Business Administration
Springfield Technical Community College
Springfield, MAHigh School Diploma - undefined
High School of Commerce
Springfield, MASkills
- Data Processing
- Excellent Communication
- Multitasking and Organization
- Listening Skills
- Handling Customer Complaints/Customer Service
- Team Collaboration
- Efficient and Detail-Oriented
- Training Junior Team Members
- Quality Assurance Evaluation
- Team Meetings
Timeline
Patient Service Representative
Baystate Health
12.2022 - Current
Policyholder Services Specialist
MassMutual Financial Group
09.1989 - 03.2020
General Studies
Cambridge College
Associate of Science - Business Administration
Springfield Technical Community College
High School Diploma - undefined
High School of Commerce
Business Administration
Bay Path University