Alexis Fisher
Columbus,OH
Summary
Accomplished in enhancing customer satisfaction and loyalty, demonstrated during tenure at Quaker Steak & Lube. Skilled in POS operation and fostering team support, I excel in fast-paced environments, significantly improving service standards. Leveraging strong interpersonal skills, I adeptly handle customer concerns, ensuring a positive dining experience.
Overview
2025
2025
years of professional experience
Work History
Server/Bartender
Quaker Steak & Lube
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
On Tap Pub
08.2021 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Office Assistant
Bailfish Services LLC
04.2020 - 02.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Input data into spreadsheets and databases.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Restaurant Supervisor
Quaker Steak & Lube
01.2020 - 01.2021
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Cosmetology -
Paul Mitchell The School
Columbus, OH09.2019
Big Walnut High School
Sunbury, OH05.2018
Skills
- Team member support
- Daily specials memorization
- Specials promotion
- Check payment processing
- Positive and professional
- POS operation
- Table setting knowledge
- Server training
- Dining area maintenance
- Food safety practices
- Liquor, wine, and food service
- Allergy awareness
Timeline
Bartender
On Tap Pub
08.2021 - Current
Office Assistant
Bailfish Services LLC
04.2020 - 02.2024
Restaurant Supervisor
Quaker Steak & Lube
01.2020 - 01.2021
Server/Bartender
Quaker Steak & Lube
Cosmetology -
Paul Mitchell The School
Big Walnut High School
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