Alexis Flores
Lubbock
Summary
Dedicated Patient Service Specialist with proven expertise in appointment scheduling, patient confidentiality, and effective communication. Committed to enhancing patient experience through timely problem resolution and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Sr. Patient Service Specialist
Texas Tech Health Science Center
Lubbock
03.2024 - Current
- Managed patient inquiries via phone and in-person, ensuring timely and accurate responses.
- Coordinated appointment scheduling and confirmed patient visits efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Provided front desk support, ensuring a welcoming environment for patients.
- Maintained patient records accurately in electronic health systems.
- Educated patients on office policies and procedures, facilitating smoother interactions.
- Resolved patient concerns promptly, contributing to improved patient satisfaction.
- Answered incoming calls and responded to inquiries in a timely manner.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Maintained knowledge of current insurance requirements for billing purposes.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Collected co-pays at time of visit according to office policy.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
Custodian
Texas Tech University
Lubbock
01.2022 - 03.2024
- Ensured cleanliness and sanitation in campus buildings and facilities, contributing to a safe and welcoming environment.
- Disposed of waste materials in accordance with university guidelines.
- Reported maintenance issues to ensure timely repairs and safety compliance.
- Coordinated with team members to execute daily cleaning schedules, supporting seamless operations.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Restocked restrooms with essential paper products, ensuring availability for users.
Cashier/Bakery Clerk
Cheesecake Factory Restaurant
Babcock
12.2018 - 02.2022
- Ensured clean and organized cashier station to facilitate efficient transactions.
- Assisted customers with menu inquiries and special requests.
- Handled cash, credit, and gift card payments accurately.
- Resolved customer concerns promptly, contributing to a positive shopping experience.
- Maintained cleanliness and organization in the baking area and storage spaces.
- Monitored ingredient inventory and communicated needs to management to support uninterrupted operations.
- Assisted in training new staff on baking techniques and safety protocols.
- Ensured compliance with health regulations during food preparation and handling practices.
Education
High School Diploma -
Coronado High School
Lubbock, TX05-2017
Skills
- Electronic health records
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Patient registration
- Registration management
- Front desk operations
- Appointment scheduling
- Patient check-in
- Payment processing
- Appointment reminders
- Data entry
- Health insurance knowledge
- Time management
- Effective communication
- Verbal and written communication
- Phone and email etiquette
- Customer service
- Problem solving
- Team leadership
- Policy understanding
- Strong empathy
- Registration and admissions
Languages
English
Professional
Spanish
Limited
Accomplishments
- Employee of the month
Timeline
Sr. Patient Service Specialist
Texas Tech Health Science Center
03.2024 - Current
Custodian
Texas Tech University
01.2022 - 03.2024
Cashier/Bakery Clerk
Cheesecake Factory Restaurant
12.2018 - 02.2022
High School Diploma -
Coronado High School