ALEXIS FORD
Durham,NC
Summary
Motivated psychology student at UNC Chapel Hill with a passion for understanding human behavior and helping others. Over 3 years of combined experience in customer service, team leadership, and fast-paced food service environments. Known for strong interpersonal skills, adaptability, and a proactive approach to resolving customer concerns. Seeking new opportunities to grow professionally while contributing to a positive workplace culture.
Overview
3
3
years of professional experience
Work History
Shift Manager
Duck Donuts
08.2024 - Current
- Handle cashier duties, prepare drinks and donuts, and maintain cleanliness of the lobby.
- Resolve customer complaints professionally and effectively.
- Cover shifts during absences and manage end-of-day cash drawer balancing.
Cashier/Barista
Duck Donuts
03.2023 - 08.2024
- Delivered quality customer service in a high-volume donut shop.
- Operated POS system, took orders, and ensured timely preparation of drinks and donuts.
Cashier/Barista
Panera Bread
04.2022 - 09.2022
- Processed transactions, prepared food and beverages, and maintained front-of-house presentation.
- Developed early skills in customer interaction and time management.
Education
Bachelor’s - Psychology
University of North Carolina At Chapel Hill
05-2027
Associate’s - Arts
Durham Technical Community College
05-2025
Skills
- Customer Service
- Conflict Resolution
- Leadership & Team Management
- Cash Handling
- Communication
- Time Management
- Critical Thinking
Awards
- Phi Theta Kappa Honor Society – Member (March 2024 – Present)
- The Ida B. Wells Award for Excellence in Writing – Jordan High School (May 2023)
Timeline
Shift Manager
Duck Donuts
08.2024 - Current
Cashier/Barista
Duck Donuts
03.2023 - 08.2024
Cashier/Barista
Panera Bread
04.2022 - 09.2022
Bachelor’s - Psychology
University of North Carolina At Chapel Hill
Associate’s - Arts
Durham Technical Community College
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