Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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ALEXIS FORTSON

Marietta,GA

Summary

I was put on this earth to accomplish great things.

Overview

8
8
years of professional experience

Work History

New Car Inventory Manger

Nalley Lexus
Smyrna , GA
04.2023 - Current
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
  • Help manage 20+ salespeople.
  • Locate vehicles & trade them.
  • Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.

Service Administrator

Hennessy Lexus
Atlanta, GA
08.2022 - 04.2023
  • Coordinated supportive services department of business, agency and organization.

BDC Service Representative

Asbury Automotive Group
Duluth, GA
07.2021 - 08.2022
  • Scheduled and confirmed appointments
  • Made phone calls and sent emails to establish leads
  • Took information from potential customers to assess needs
  • Managed more than 120 incoming calls per day
  • Deal with more than 20 dealerships
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Addressed inquiries, resolved customer issues and managed customer relations.

Salesperson

Toyota South Atlanta
Morrow, GA
05.2020 - 07.2021
  • Acquired new customers and identified unique needs to deliver relevant products
  • Developed eye for detail and suggested accessories to complement purchase
  • Improved customer service feedback scores through outstanding service
  • Developed key customer relationships to increase sales
  • Contacted new and existing customers to outline benefits of products
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Adhered to company initiatives and achieved established goals
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

Cashier , Accounting , SA , BDC

Marietta Toyota
Marietta, GA
10.2016 - 05.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities
  • Followed up on emailed or web-submitted customer inquiries within standard response times
  • Converted physical documents via scanning into electronic files and images
  • Kept detailed records of repairs, labor involved and parts used.

Education

High School Diploma -

Marietta High School
Marietta, GA

Skills

  • Relationship Building
  • Negotiation Tactics
  • Microsoft Office
  • Appointment Scheduling
  • Attention to Detail
  • Product Descriptions
  • Time Management
  • Customer Targeting
  • Documentation and Recordkeeping
  • Marketing Strategies
  • Verbal and Written Communication
  • Sales Solicitation
  • Customer Relationship Management
  • Team Development
  • Order Processing

Hobbies

I love fashion, cars, production & running.

Timeline

New Car Inventory Manger

Nalley Lexus
04.2023 - Current

Service Administrator

Hennessy Lexus
08.2022 - 04.2023

BDC Service Representative

Asbury Automotive Group
07.2021 - 08.2022

Salesperson

Toyota South Atlanta
05.2020 - 07.2021

Cashier , Accounting , SA , BDC

Marietta Toyota
10.2016 - 05.2020

High School Diploma -

Marietta High School

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ALEXIS FORTSON