Alexis Frese
Quincy,IL
Summary
Achieved significant improvements in precertification accuracy and efficiency at Quincy Medical Group, leveraging strong communication skills and in-depth knowledge of HIPAA compliance. Excelled in a fast-paced environment, demonstrating exceptional ability to manage multiple tasks while enhancing patient satisfaction and streamlining operational processes.
Overview
11
11
years of professional experience
Work History
Precertification Specialist
Quincy Medical Group
02.2020 - Current
- Developed comprehensive knowledge of insurance plans, policies, and coverage limitations to provide accurate information to providers and patients.
- Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
- Boosted efficiency within the team by regularly updating coworkers on changes in insurance policies or procedural requirements.
- Expedited treatment services within required timeframes and mitigated potential delays in patient care.
Centralized Scheduler
Quincy Medical Group
01.2018 - 04.2020
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
Wellness Coach
Quincy Medical Group
01.2018 - 01.2019
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Guided fellow Quincy Medical Group employees through the Wellness Program offered as part of the corporate incentives.
- Scheduled and maintained multiple clients while tailoring training plans to each individual's needs, abilities, and interests,
Medical Receptionist (Float)
Quincy Medical Group
02.2013 - 02.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Covered multiple offices learning their specific needs regarding patient preparation information and scheduling preferences for a wide variety of providers and technicians.
Education
High School Diploma -
Quincy High School
Quincy, IL05.2012
Skills
- Prior Authorization Knowledge
- Strong Communication Skills
- HIPAA compliance awareness
Timeline
Precertification Specialist
Quincy Medical Group
02.2020 - Current
Centralized Scheduler
Quincy Medical Group
01.2018 - 04.2020
Wellness Coach
Quincy Medical Group
01.2018 - 01.2019
Medical Receptionist (Float)
Quincy Medical Group
02.2013 - 02.2018
High School Diploma -
Quincy High School
Similar Profiles
Katie J. CookKatie J. Cook
Medical Assistant at Quincy Medical GroupMedical Assistant at Quincy Medical Group
Aaron ClarkAaron Clark
Business Analytics Specialist at Quincy Medical GroupBusiness Analytics Specialist at Quincy Medical Group
Marissa SpeakerMarissa Speaker
LPN Office Nurse at Quincy Medical GroupLPN Office Nurse at Quincy Medical Group