Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexis Gamez

Waxhaw,NC

Summary

Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

The Ballantyne Hotel
04.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hostess

The Ballantyne Hotel
09.2021 - 04.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Hostess

Fiesta Grande Mexican Grill
05.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.

Education

Bachelor of Science - Hospitality Management

Johnson & Wales University - Charlotte
Charlotte, NC
05.2025

High School Diploma -

Leesburg High School
Leesburg, FL
05.2021

Skills

  • Food Running
  • Order Delivery Practices
  • Food Delivery
  • Food Inspection
  • Safe Food Handling
  • Hospitality Service Expertise
  • Food Safety Understanding
  • Guest Seating
  • Team Management
  • Relationship Building
  • Conflict Resolution
  • Self-Motivated

Accomplishments

- SkillsUSA National Statesman Award

- Vice Principals Award

- American Culinary Federation Leadership Award

- Ballantynes Best Award

Certification

- ServSafe Sanitation

- NRFSP

- CPR Certified

- CMAA

- CNA

- EKG Technician Certification

Timeline

Server

The Ballantyne Hotel
04.2022 - Current

Hostess

The Ballantyne Hotel
09.2021 - 04.2022

Hostess

Fiesta Grande Mexican Grill
05.2021 - 08.2021

Bachelor of Science - Hospitality Management

Johnson & Wales University - Charlotte

High School Diploma -

Leesburg High School

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Alexis Gamez