Alexis Garcia
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Cross Skilled Specialist III
JPMorgan Chase & Co
San Antonio, TX
06.2023 - Current
- Service private client accounts providing information for credit cards in fast paced environment
- Skilled to service retail checking accounts while navigating multiple technologies
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Bilingual Account Specialist III
JPMorgan Chase & Co
San Antonio, TX
01.2022 - 06.2023
- Addressed customer inquiries, requests and complaints with courtesy and professionalism
- Met customer service objectives by providing superior customer service to Spanish-speaking customers
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
Marketing Manager
Fresh Success Marketing Group
San Antonio, TX
08.2021 - 10.2021
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
- Executed optimal sales strategies to achieve commercial goals for target market
- Trained and developed new sales team associates in products, selling techniques.
Skills
- Communication skills
- Customer service
- Bilingual
- Leadership Experience
Timeline
Cross Skilled Specialist III
JPMorgan Chase & Co
06.2023 - Current
Bilingual Account Specialist III
JPMorgan Chase & Co
01.2022 - 06.2023
Marketing Manager
Fresh Success Marketing Group
08.2021 - 10.2021