Alexis Garcia
Ben Taub Hospital
Houston
1
Language
6
years of professional experience
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Work History
Patient Access Representative
2 Years 4 Months- Registered patients accurately using EMR and verified demographic information.
- Collected insurance details and confirmed eligibility before service delivery.
- Reviewed financial information and supported patients with coverage documentation.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Guest Transportation
1 Year- Provide transportations for patients
- Transport specimens and medication
- Move beds, wheelchairs, and stretchers in a timely and safe manner
- Make sure all the wheelchairs are clean before and after using
- Make sure to always identify patient before moving
- Giving good customer service skills
customer service
11 Months- Answering phone calls
- Greeting customers when they walk in
- Assisting customer with any questions they have about our product
- Placing orders for customers in the store or on the phone
- Fixing any problems for customers
- Restocking inventory when arriving the store
- Making sure everything in the front of the store restock and replacing anything with any missing items
- Maintaining neat, safe and orderly workspace to prevent accidents and injuries
- Working on microsoft and multitasking with filling orders for customer and making sure they are leaving out the store in a manner pace
warehouse Associates
10 Months- Pulled merchandise to fulfill orders to specification
- Assembled customer order from stock and placed order on the pallet for shipping department
- Report damaged products or safety hazard to immediate supervisor
- Picked product by matching number and product descriptions using voice audio headsets
- Shrink - wrapped labeled customers orders and moved to loading dock staging area using pallet jack
- Conduct inventory transactions using scanner gun
- Unload incoming product off trucks, sorted items in staging area and transported items to other parts of the warehouse as needed
Stocker
1 Month- Restock the shelves with incoming supplies
- Assist customers by locating items
- Maintaining neat, safe and orderly workspace to prevent accidents and injuries
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from the floor
- Lifted material; of varied weights on regular basis
- Greeted customers and retrieve requested products to drive satisfaction
Education
High school Diploma
NHA - EKG
Skills
Customer service
Product identification
Package and shipping
Storage organization
Reporting documents
Communication
Team building
Time management
Microsoft office
Flexible
Work ethic
Working collaboratively
Insurance verification
HIPAA compliance
Patient registration
Multitasking and organization
Appointment scheduling
Registration and admissions
Healthcare systems navigation
Problem-solving
Team collaboration
Money handling
Flexible schedule
Insurance billing
Payment processing
System updating
LANGUAGES
Spanish - intermediate
Timeline
Patient Access Representative
Ben Taub Hospital
05.2024 - 09.2026Read More
Guest Transportation
Ben Taub Hospital
01.2023 - 01.2024Read More
customer service
Edibles Arrangements
01.2022 - 12.2022Read More
warehouse Associates
Amazon
12.2020 - 10.2021Read More
Stocker
Kroger
11.2020 - 12.2020Read More
Alief Taylor High School
High school Diploma
Read More
Health Tech Academy
NHA from EKG
Read More