Alexis Garland
New Llano,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
, Remote
06.2022 - 07.2024
- Ensured compliance with company policies and procedures regarding technical support operations.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Provided technical assistance to customers through phone, email and chat support.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Healthcare Customer Service Representative
United Healthcare
, Remote
03.2020 - 06.2022
- Collected payments from patients and entered them into the billing system accurately.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Ensured that proper follow up was completed after each interaction with a customer.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Compiled reports on patient visits for management review as needed.
Retail Specialist
Apollo
New Llano, LA
08.2018 - 03.2020
- Processed returns, exchanges, and refunds according to company policies.
- Resolved customer complaints in a timely manner while maintaining professional composure.
- Conducted inventory counts to ensure accuracy of stock levels.
- Greeted customers upon arrival and provided them with product knowledge.
- Provided excellent customer service to ensure satisfaction.
- Monitored sales performance against established goals.
- Handled customer inquiries regarding product availability, features, pricing .
Fast Food Manager
Popeyes
New Llano, LA
05.2015 - 08.2018
- Managed team of 10-15 employees in fast-paced environment.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Responsible for interviewing, hiring and training new employees.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Scheduled shifts for staff members based on weekly forecasts.
Education
High School Diploma -
Leesville High School
Leesville, LA05-2016
Skills
- Data Recovery
- Information Protection
- Systems Analysis
- Technical Support
- Customer Service
- Network configuration
- Insurance Verification
- Follow-up skills
- Policy Adherence
Education and Training
other
Timeline
Customer Service Representative
Verizon Wireless
06.2022 - 07.2024
Healthcare Customer Service Representative
United Healthcare
03.2020 - 06.2022
Retail Specialist
Apollo
08.2018 - 03.2020
Fast Food Manager
Popeyes
05.2015 - 08.2018
High School Diploma -
Leesville High School