Alexis Gentile

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.

Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Streamlined the seating process for increased efficiency and reduced wait times for guests.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Documented reservations, alerted servers, and managers of large groups and prepared seating.
• Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
• Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
• Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
• Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
• Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.