Alexis George
Brewton,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Provalus
Brewton, AL
05.2023 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
CNA
Help at Home Senior Care
Evergreen, AL
10.2022 - 04.2023
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Customer Service Analyst
Maximus
Macon, GA
06.2022 - 10.2022
- Created detailed reports regarding customer service activities and performance metrics.
- Monitored trends in customer feedback to recommend process improvements.
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
Dishwasher
Wind Creek Casino
Atmore, AL
08.2019 - 09.2020
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Replenished soap dispensers with detergent when necessary.
Delivery Driver
Pizza Hut
Monroeville, AL
09.2017 - 08.2019
- Monitored fuel level throughout shift and refueled when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Cashier
Piggly Wiggly Grocery Store
Monroeville, AL
05.2015 - 04.2017
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
Education
Certificate - Medication Tech
Elite Medical Academy
Largo, FL06-2024
Associate of Arts - Business Administration And Management
University of Phoenix
Phoenix, AZ03-2024
Certificate - Phlebotomy
Monroeville Healthcare Training Academy
Monroeville, AL08-2020
High School Diploma -
Monroeville County High School
Monroeville, AL05-2014
Skills
- Account updating
- Inbound and Outbound Calling
- Data Entry
- Information Security
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Document Control
- Spreadsheets
- Typing proficiency
- Microsoft Excel
- Proofreading
- Microsoft PowerPoint
- Clerical Support
Timeline
Customer Service Representative
Provalus
05.2023 - Current
CNA
Help at Home Senior Care
10.2022 - 04.2023
Customer Service Analyst
Maximus
06.2022 - 10.2022
Dishwasher
Wind Creek Casino
08.2019 - 09.2020
Delivery Driver
Pizza Hut
09.2017 - 08.2019
Cashier
Piggly Wiggly Grocery Store
05.2015 - 04.2017
Certificate - Medication Tech
Elite Medical Academy
Associate of Arts - Business Administration And Management
University of Phoenix
Certificate - Phlebotomy
Monroeville Healthcare Training Academy
High School Diploma -
Monroeville County High School