Alexis Gibson
Fort Wayne,IN
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Eligibility Specialist
Rose International
06.2024 - 10.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Front Desk Clerk
Tranquil Touch Spa
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Representative
Anthem Blue Cross BlueShield
08.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Food Service Worker
Elmo's Pizza and subs
05.2019 - 11.2021
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High school diploma -
The Crossing School of business and Entrepreneurship
Fort Wayne, IN12.2019
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Verbal Communication
- Public Assistance
- Appointment Scheduling
- Application Review
- Program knowledge
- Documentation and paperwork
- Knowledgeable in [Software]
- Benefits Administration
- Team building
- Schedule Management
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Reliability
- Active Listening
- Flexibility
- Organizational Skills
- Documentation skills
Personal Information
- Willing To Relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Eligibility Specialist
Rose International
06.2024 - 10.2024
Front Desk Clerk
Tranquil Touch Spa
01.2024 - 06.2024
Customer Service Representative
Anthem Blue Cross BlueShield
08.2022 - 08.2023
Food Service Worker
Elmo's Pizza and subs
05.2019 - 11.2021
High school diploma -
The Crossing School of business and Entrepreneurship