Alexis M Gingras
Chicago
Summary
Organized and dependable professional with unique customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Skilled at keeping daily operations running smoothly and creating a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Receptionist
Portage - Cragin Branch Library
Chicago
2021.12 - 2022.07
- Directed visitors to programs, study rooms, and library services.
- Ensured organized front desk materials and a welcoming reception area for visitors.
- Responded to telephone inquiries from the public regarding library services and resources available.
- Processed payments from customers using the cash register.
- Updated library system with returned books. and checked out books using library circulation system.
- Processed incoming mail, deliveries, and returned library materials.
- Supported staff with filing, records, and daily clerical tasks.
- Scanned documents into digital format using specialized software applications.
- Performed basic computer functions such as word processing, data entry and spreadsheet creation.
- Conducted regular inventory checks of book stock levels throughout the facility.
- Proposed ideas and solutions that improved team collaboration and service delivery.
Portillos
outside and indoor cashier
Bolingbrook, Illinois
2015.02 - 2021.08
- Greeted visitors with a welcoming attitude, setting a memorable tone for their experience.
- Maintained composure and effectiveness in high pressure situations and adverse weather.
- Resolved customer issues by actively listening and providing tailored solutions.
- Provided excellent service and attention to customers when face to face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service and keeping the drive through running efficiently.
Education
Some College (No Degree) - Sonography
Wilbur Wright College
ChicagoSkills
- Customer service
- Telephone communication
- Client greeting
- Payment Processing
- Office Software
- Organization and Efficiency
- Time Management
- Multitasking
- Work under pressure
- Flexible and reliable
- Communication skills
- Impression Taking
Personal Information
Caregiving
Took a planned career break to focus on raising my son. Now that he has started school, I am ready to return to the workforce and bring my dedication, adaptability, and strong organizational skills to a professional role.
Timeline
Receptionist
Portage - Cragin Branch Library
2021.12 - 2022.07
Portillos
outside and indoor cashier
2015.02 - 2021.08
Some College (No Degree) - Sonography
Wilbur Wright College