Alexis Glenn
Jefferson,GA
Summary
Entry-level NHA Certified Phlebotomist Technician with recent training and strong skills. Experienced in fast-paced environments requiring attention to detail, accuracy, and professionalism. Skilled in customer interaction, following safety protocols, and maintaining compliance with health standards. Seeking a phlebotomy position to provide high quality patient care and support clinical teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
Jefferson, GA
11.2024 - Current
- Assisted in daily operations by managing staff schedules and ensuring coverage.
- Trained new team members on customer service protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Followed strict sanitation and safety standards to maintain compliance with health regulations.
- Supervised staff in a fast-paced environment while maintaining accuracy, safety, and quality standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
To-Go Server
Longhorn Steakhouse
Snellville, GA
05.2022 - 10.2024
- Delivered exceptional customer service to enhance dining experience and ensure satisfaction.
- Coordinated accurate order processing and timely delivery of meals to guests.
- Maintained cleanliness and organization of To-Go area for efficient operations.
- Assisted in training new staff on menu items and service standards.
- Implemented improvements in order accuracy, reducing errors during busy shifts.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Education
Phlebotomy Certificate -
Medical Institute of Northeast Ga
Braselton, GA01-2026
Skills
- Customer service
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Workload management
- Attention to detail
- Venipuncture
- Specimen handling
- HIPAA compliance
- Capillary puncture
- Specimen labeling procedures
Certification
- NHA Certified Phlebotomy Technician (CPT)- January 2026
Timeline
Assistant Manager
Dunkin' Donuts
11.2024 - Current
To-Go Server
Longhorn Steakhouse
05.2022 - 10.2024
Phlebotomy Certificate -
Medical Institute of Northeast Ga