Alexis Goldman
Costa Mesa ,CA
Summary
Accomplished Customer Service Manager at Chinese Laundry Shoes, adept in complaint resolution and team leadership, significantly reduced customer complaints through proactive problem-solving. Skilled in Microsoft Office and exceptional interpersonal communication, I excel in fostering customer loyalty and enhancing team performance. Demonstrated success in improving operational efficiency and customer satisfaction.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Chinese Laundry Shoes
Culver City
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Counter Manager
Nordstroms Department Store
Newport Beach, CA
09.2021 - 05.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Project Manager
Chinese Laundry Shoes
Culver City, CA
02.2016 - 04.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Marketing Assistant
Chinese Laundry Shoes
Culver City
12.2013 - 02.2015
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Sales Manager
Chinese Laundry Shoes
Beverly Hills, CA
06.2011 - 10.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Associate
Chinese Laundry Shoes
Beverly Hills
06.2010 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Merchandising Marketing & Business Management - Business Management
FIDM
Los Angeles 06.2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Decision-making
- Training and mentoring
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Exceptional telephone etiquette
- Relationship building
- Call center management
- Account management
- Staff training
- Schedule management
Timeline
Customer Service Manager
Chinese Laundry Shoes
07.2023 - Current
Counter Manager
Nordstroms Department Store
09.2021 - 05.2023
Project Manager
Chinese Laundry Shoes
02.2016 - 04.2018
Marketing Assistant
Chinese Laundry Shoes
12.2013 - 02.2015
Sales Manager
Chinese Laundry Shoes
06.2011 - 10.2013
Sales Associate
Chinese Laundry Shoes
06.2010 - 06.2011
Merchandising Marketing & Business Management - Business Management
FIDM