Alexis Gomez
Alvin,TX
Summary
Results-driven Restaurant Manager with proven expertise in guest satisfaction, team coaching, and operational excellence. Successfully managed daily operations while fostering a positive culture that promotes high performance and enhances guest experiences.
Overview
11
11
years of professional experience
Work History
Service Manager
Olive Garden
Friendswood, Texas
04.2026 - Current
- Resolved guest inquiries and service issues promptly to enhance guest satisfaction.
- Developed team members on guest satisfaction and operational procedures.
- Cultivated strong relationships with guests, managers, team members, and vendors to support a collaborative environment.
- Managed daily operations to ensure smooth restaurant service flow.
- Facilitated team member scheduling to meet labor and productivity effectively.
- Developed Service Professionals on career path to Management.
- Trained newly promoted Managers to be successful in their new roles.
- Followed up with Certified Trainers and trainees to ensure uncompromised training.
- Maintained cleanliness and organization of dining area for guest comfort.
- Ensured team members understood food safety and sanitation practices to maintain a safe dining environment.
- Coached team members on importance of Our Promise of Never ending, Abundant, Cravable Italian Food through Refills and Speed of Service
- Recognized and rewarded excellent team behaviors to foster morale and a positive workplace culture.
Culinary Manager
Olive Garden
Friendswood, Texas
06.2025 - 04.2026
- Managed daily kitchen operations and ensured compliance with Total Quality and food safety standards. Earned our highest score of 100% on Total Quality.
- Oversaw food preparation and presentation to meet restaurant quality standards.
- Managed inventory of produce, truck, and smallwares, ensuring team had necessary tools for successful shifts.
- Monitored production levels to ensure we have an appropriate amount of prepped items for the shift.
- Facilitated successful rollouts and promotions to enhance team performance. to build product knowledge for Culinary and Service team members to ensure flawless execution on rollout day.
- Adjusted forecasting to ensure management is scheduling based on peak times and trends.
- Led up with Production on meeting Approximate Production Times to manage Labor.
- Maintained low AVT through coaching team members on reducing high waste items.
- Coached Culinary team members on having Soup, Salad and Sticks readily accessible for the front of house staff to support Refills and Speed of Service.
LBO Manager
Olive Garden
Friendswood, Texas
10.2024 - 06.2025
- Led team meetings to discuss progress, address challenges, and share updates on Accuracy and On Time.
- Built consistent On time and Accuracy scores of 98% with constant coaching of Triple Check Accuracy and Two minute greets.
- Oversaw bar rallies to enhance product knowledge, enabling service team to make informed sales suggestions.
- Managed inventory of liquor, beer, and wine to ensure optimal stock levels.
- Coached and developed host team to eliminate false waits and ensure welcome excellence.
- Managed day-to-day operations, including opening and closing duties, shift scheduling, and cash handling procedures.
- Ensured the restaurant was TABC compliant by keeping up-to-date TABC certifications of all necessary team members and following proper alcohol awareness policies.
Service Manager
Olive Garden
Texas City, Texas
04.2022 - 10.2024
- Same previously listed.
- Coached team members through one-on-one follow-ups, sustaining high refill and attentiveness scores.
- Conducted one-on-ones with underperforming team members to identify and eliminate barriers to their success.
- Recognized and rewarded excellent team behaviors to enhance team morale and foster a positive culture.
Team Member
Olive Garden
Alvin, Texas
12.2015 - 04.2023
- Provided exceptional customer service to enhance dining and off premise experiences.
- Cross trained in multiple Front of House Departments - Server, To Go Specialist, Delivery Specialist, Bartender, Certified Trainer, and Service Professional
- Trained and developed new team members across multiple locations, including Alvin, Pearland, and Texas City, contributing to team skill enhancement.
- Coached and redirected team members on the floor and in the kitchen to support management and improve service quality.
- Quickly mastered tasks to support team efficiency to maximize performance.
- Cross trained in multiple Back of House Departments - Sauce, Production and on the line.
- Supported management with daily inventory checks and supply orders.
- Followed health and safety regulations to ensure a safe dining experience.
- Operated cash registers to process payments from customers.
- Maintained high standards of cleanliness around equipment to ensure safety and support operational productivity.
- Built and maintained working relationships with peers and upper management.
Education
High School Diploma -
Alvin High School
Alvin, TX05-2016
Skills
- Operational procedures
- Food safety compliance
- Inventory management
- Forecasting
- Sales development
- Team management
- Performance coaching
- Team Member and Management Development
- Communication
- Guest Satisfaction
- Relationship building
- Problem Solving
- Detailed
- Bilingual
- Microsoft Office Proficient
Timeline
Service Manager
Olive Garden
04.2026 - Current
Culinary Manager
Olive Garden
06.2025 - 04.2026
LBO Manager
Olive Garden
10.2024 - 06.2025
Service Manager
Olive Garden
04.2022 - 10.2024
Team Member
Olive Garden
12.2015 - 04.2023
High School Diploma -
Alvin High School