Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Gonzalez

Kissimmee

Summary

Dynamic Team Lead with a proven track record at Sticker Mule, excelling in performance improvement and relationship building. Adept at utilizing company-specific tools and fostering a customer-focused environment, I successfully enhanced operational efficiency and team collaboration, ensuring high-quality service delivery and workplace safety. Coachable and committed to continuous learning.

Overview

12
12
years of professional experience

Work History

Team Lead

Sticker Mule
04.2019 - 08.2025
  • Assisted team members with daily tasks to ensure operations ran smoothly from printing to shipping.
  • Learned and utilized company-specific tools and new machinery for task execution.
  • Supported project initiatives by collaborating with colleagues on various big orders.
  • Adapted quickly to new processes and technologies within the team environment.

Guest Service Team Lead

Target
03.2013 - 03.2019
  • Led daily operations of guest service team to enhance customer satisfaction and streamline processes.
  • Implemented feedback mechanisms to gather guest insights and improve service delivery standards.
  • Coordinated conflict resolution strategies, ensuring prompt and effective responses to guest inquiries.
  • Monitored team performance metrics, identifying areas for improvement in guest interactions and support.
  • Greeted guests upon arrival and offered assistance.

Education

High School Diploma -

Bassick High School
Bridgeport, CT

Skills

  • Attention to detail
  • Customer focus
  • Coachable and ready to learn
  • Performance improvement
  • Workplace safety
  • Relationship building

Timeline

Team Lead

Sticker Mule
04.2019 - 08.2025

Guest Service Team Lead

Target
03.2013 - 03.2019

High School Diploma -

Bassick High School

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