Alexis Gonzalez
Clearwater
Summary
Dedicated professional with extensive experience in delivering exceptional customer service within high-volume restaurant settings. Expertise in anticipating customer needs, efficiently resolving complaints, and enhancing dining experiences. Strong ability to maintain composure and a positive demeanor in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Applebees
09.2024 - Current
- Ensured prompt delivery of food and beverages, enhancing guest satisfaction.
- Resolved customer concerns professionally, maintaining high satisfaction levels.
- Processed payments accurately, adhering to all cash-handling procedures.
- Maintained organized dining area, optimizing table turnover for efficiency.
- Utilized POS system for order management and seamless billing processes.
- Collaborated with team during peak hours to enhance workflow and service.
Server
Dusters Restaurant
05.2023 - 02.2024
- Achieved high guest satisfaction through exceptional customer service and support.
- Efficiently served food and beverages in a fast-paced environment.
- Expedited orders by collaborating closely with kitchen staff for quality control.
- Processed cash transactions accurately using POS systems for seamless payments.
- Resolved customer complaints promptly to enhance overall dining experiences.
- Maintained cleanliness and organization of dining areas and service stations.
Certified Nursing Assistant
Heritage
10.2022 - 02.2024
- Enhanced patient comfort by assisting with daily living activities and safety.
- Monitored and documented vital signs for nursing staff evaluations and interventions.
- Trained new staff on effective patient care protocols and operational procedures.
- Implemented infection control practices, improving patient safety and health standards.
- Promoted patient independence by supporting daily living activities with dignity.
- Responded promptly to call lights, ensuring timely patient needs are met.
Dietary Aide
Brookstone Acres
02.2022 - 09.2022
- Enhanced meal service by preparing food according to dietary guidelines.
- Ensured safe kitchen environment through maintaining cleanliness and organization.
- Supported meal planning by collaborating with nutrition staff on residents' needs.
- Streamlined inventory management by monitoring levels and coordinating restocking.
- Served meals efficiently, adhering to schedules and dietary procedures.
Sandwich Artist
Subway
07.2021 - 02.2022
- Elevated customer satisfaction by preparing tailored, high-quality sandwiches efficiently.
- Ensured compliance with health regulations through organized and clean workstations.
- Resolved customer inquiries quickly, enhancing overall service experience.
- Trained new staff on efficient sandwich-making and operational procedures.
- Streamlined order fulfillment during peak hours through effective teamwork.
- Managed inventory to guarantee freshness while minimizing ingredient waste.
Education
Diploma -
Columbus High School
Columbus, NESkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Order accuracy
- Supply restocking
- Front-of-house display creation
- Multitasking and organization
- Upselling techniques
- Point-of-sale system
- POS operation
- Positive and professional
- Warm and friendly
- Reliable and responsible
- Cool under pressure
Certification
- CNA - Certified Nurse Assistant
Timeline
Server
Applebees
09.2024 - Current
Server
Dusters Restaurant
05.2023 - 02.2024
Certified Nursing Assistant
Heritage
10.2022 - 02.2024
Dietary Aide
Brookstone Acres
02.2022 - 09.2022
Sandwich Artist
Subway
07.2021 - 02.2022
Diploma -
Columbus High School