Alexis Gonzalez
Buckeye,AZ
Summary
PTCB-Certified Pharmacy Technician with 1.5 years of experience in high-volume pharmacy operations and remote customer service. Expertise in prescription processing, insurance billing, claims troubleshooting, and patient communication. Proven ability to manage workload efficiently while upholding accuracy and confidentiality in patient care. Committed to leveraging pharmacy knowledge and customer service skills in a remote healthcare role.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Pharmacy Technician Trainee
Walmart
Spokane, Washington
05.2025 - Current
- Communicate professionally with patients, healthcare providers, insurance companies, and pharmacy staff to resolve prescription and insurance related issues.
- Communicated with patients, healthcare providers, insurance companies, and pharmacy staff to resolve prescription and insurance-related concerns. ensuring accurate medication delivery.
- Process and troubleshoot third-party insurance claims, including identifying rejected claims and working to resolve billing and coverage issues.
- Utilized pharmacy systems and technology to enter, process, update, and maintain accurate patient and prescription information, enhancing data integrity.
- Collaborated with pharmacists and pharmacy staff to ensure accurate and efficient processing of prescriptions, improving workflow.
Customer Service Representative (remote)
Chewy.com
Phoenix, Arizona
04.2023 - 12.2024
- Handled high volume of inbound customer calls, addressing questions, resolving concerns, creating new profiles, and delivering accurate, timely solutions.
- Resolved customer issues through effective problem-solving techniques.
- Assisted customers with product inquiries and order status updates, enhancing customer satisfaction and loyalty.
- Processed orders accurately using company-specific software tools.
- Worked independently in a remote environment, managing workload and meeting performance and quality expectations.
HR Manager
Supreme Concepts
Las Vegas, Nevada
03.2022 - 02.2023
- Managed recruitment processes to attract top talent in diverse roles.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Conducted training sessions to improve employee skills and performance standards.
- Administered benefits programs, ensuring compliance and accessibility for all staff members.
- Maintained employee records and ensured data accuracy within HR information systems.
- Monitored attendance records and leave requests for accuracy and completeness.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Education
Warden High School
Warden, WASkills
- Pharmacy Operations
- Insurance & Third-Party Billing
- Claims Processing & Rejection Resolution
- Pharmacy Software & Computer Systems
- Documentation & Data Entry
- Patient & Provider Communication
- Customer support
- High-volume communication
- Multitasking & Time Management
- Remote Work
- Attention to Detail
- Problem Solving
- Team Collaboration
- Fast-Paced Environment
Certification
- Certified Pharmacy Technician (CPhT) Pharmacy Technician Certification Board (PTCB) | 2026 - PTCE - Passed
References
- Lyndell Miller (Director, Market Health and Wellness) - (479) 313-4629
- Brooke Mazella (Current Pharmacy Manager) -(509) 595-3100
- Laura Fischer (Previous Pharmacy Manager) - (509) 994-5665
Timeline
Pharmacy Technician Trainee
Walmart
05.2025 - Current
Customer Service Representative (remote)
Chewy.com
04.2023 - 12.2024
HR Manager
Supreme Concepts
03.2022 - 02.2023
Warden High School