Alexis Gordon
Bowie ,Md
Summary
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Dr. Vanessa Gordon
08.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Education
Nursing
Norfolk State University
Norfolk, VABowie Highschool
Bowie, MD06.2016
Skills
Strong Communication Skills
Timeline
Dental Receptionist
Dr. Vanessa Gordon
08.2020 - Current
Nursing
Norfolk State University
Bowie Highschool
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