Kimberly B. Santana
Cleveland,OH
Summary
I am an experienced bilingual receptionist with management experience who is responsible and efficient. I can handle multiple responsibilities simultaneously while providing exceptional results. In addition, I can easily learn and adapt to new concepts, rules, and regulations.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Innovative Smiles
13922 Cedar Rd, Cleveland, OH
01.2024 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed a multi-line phone system to answer, screen, and forward calls.
- Organized and updated files for patients per HIPAA policies and facility standards.
- Implemented digital filing system to organize files, reducing old information and repeat records.
- Managed multiple tasks and met time sensitive deadlines.
Manager of Operations
CVS
14025 Puritas Ave, Cleveland, OH
10.2023 - 01.2024
- Establish policies with colleagues and serve as the main source of guidance for them, ensuring compliance to the rules, and taking appropriate corrective action when necessary.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Loss prevention procedures, manage profit, and cash pick-ups.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Dental Receptionist
New York General Dentistry
133 E 58th St, Manhattan, NY
06.2022 - 09.2023
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Shift Manager
Planet Fitness
284-296 Burnside Ave, Queens, NY
02.2019 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
Bachelor of Science - Business Marketing
York College of The City University of New York
Jamaica, NY06.2023
Associate of Science - Business Administration
BMCC
Manhattan, NY06.2021
Skills
- Eaglesoft
- Carecredit
- Revenuewell
- Phone and Email Etiquette
- Appointment Scheduling
- Strong communication skills
- Records Management
- Issue Resolution
- Customer Service
- Efficient in a fast-paced work environment
Languages
English
Spanish
Timeline
Dental Receptionist
Innovative Smiles
01.2024 - Current
Manager of Operations
CVS
10.2023 - 01.2024
Dental Receptionist
New York General Dentistry
06.2022 - 09.2023
Shift Manager
Planet Fitness
02.2019 - 06.2022
Bachelor of Science - Business Marketing
York College of The City University of New York
Associate of Science - Business Administration
BMCC