Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly B. Santana

Cleveland,OH

Summary

I am an experienced bilingual receptionist with management experience who is responsible and efficient. I can handle multiple responsibilities simultaneously while providing exceptional results. In addition, I can easily learn and adapt to new concepts, rules, and regulations.

Overview

6
6
years of professional experience

Work History

Dental Receptionist

Innovative Smiles
01.2024 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Managed a multi-line phone system to answer, screen, and forward calls.
  • Organized and updated files for patients per HIPAA policies and facility standards.
  • Implemented digital filing system to organize files, reducing old information and repeat records.
  • Managed multiple tasks and met time sensitive deadlines.

Manager of Operations

CVS
10.2023 - 01.2024
  • Establish policies with colleagues and serve as the main source of guidance for them, ensuring compliance to the rules, and taking appropriate corrective action when necessary.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Loss prevention procedures, manage profit, and cash pick-ups.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Dental Receptionist

New York General Dentistry
06.2022 - 09.2023
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.

Shift Manager

Planet Fitness
02.2019 - 06.2022
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Education

Bachelor of Science - Business Marketing

York College of The City University of New York
Jamaica, NY
06.2023

Associate of Science - Business Administration

BMCC
Manhattan, NY
06.2021

Skills

  • Eaglesoft
  • Carecredit
  • Revenuewell
  • Phone and Email Etiquette
  • Appointment Scheduling
  • Strong communication skills
  • Records Management
  • Issue Resolution
  • Customer Service
  • Efficient in a fast-paced work environment

Languages

English
Spanish

Timeline

Dental Receptionist

Innovative Smiles
01.2024 - Current

Manager of Operations

CVS
10.2023 - 01.2024

Dental Receptionist

New York General Dentistry
06.2022 - 09.2023

Shift Manager

Planet Fitness
02.2019 - 06.2022

Bachelor of Science - Business Marketing

York College of The City University of New York

Associate of Science - Business Administration

BMCC

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Kimberly B. Santana