Alexis Gracz
Laingsburg,MI
Summary
Detail-oriented with over seven years of experience in patient relations and workflow optimization. Demonstrated success in improving service delivery through effective communication and meticulous management of electronic health records. Provides a positive, caring, and informative environment for patients. Pays close attention to minor details. Well versed in multiple modalities of healthcare with adherence to patient safety and all HIPAA guidelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Memorial Healthcare
Owosso, MI
07.2019 - 02.2026
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining electronic health records using proprietary software for data integrity.
- Trained new staff on office procedures, enhancing team efficiency and performance standards.
- Led initiatives to enhance patient satisfaction through improved reception services and feedback collection.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Server
Los Tres Amigos
Owosso, MI
06.2017 - 07.2019
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and POS system operation.
Education
Associate of Science - Diagnostic Medical Sonography
Baker College
Owosso, MI08-2026
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- HIPAA guidelines
- Patient relations
- Electronic medical records
- Workflow optimization
- Documentation
- Inpatient care
Certification
Sonography Principles and Instrumentation - October 2026
Timeline
Medical Receptionist
Memorial Healthcare
07.2019 - 02.2026
Server
Los Tres Amigos
06.2017 - 07.2019
Associate of Science - Diagnostic Medical Sonography
Baker College