Alexis Graham
Westland
Summary
Reliable and adaptable professional with strong customer service and communication skills, gained through experience in both call center environments and as a licensed school bus driver. Proven ability to handle high-pressure situations, resolve issues calmly, and provide excellent service to diverse individuals. Skilled in managing large volumes of calls, maintaining safety standards, and working with both technology and people effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hairstylist
Turning Heads Hair Salon
Detroit
07.2020 - Current
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Created updos for special occasions like weddings or proms.
- Assisted other stylists with busy periods in the salon.
- Participated in team discussions regarding marketing strategies for the salon.
- Greeted customers, answered phones and booked appointments.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Developed relationships with new clients through referrals from existing customers.
School Bus Driver
Durham Transportation
Canton
03.2022 - 06.2025
- Developed positive relationships with students through friendly interactions.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
Customer Service Representative
Maximus
Flint
09.2019 - 02.2022
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service while resolving customer complaints or concerns promptly.
- Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
- Monitored chat queues for incoming requests from customers requiring assistance.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Appointment scheduling
- Team collaboration
- Time management
- Marketing strategies
- Conflict resolution
- Data entry
- Customer relationship management
- Sales strategies
- Multichannel communication
- Vehicle operation
- Route planning
- Safety compliance
- Traffic regulations
- Emergency procedures
- Problem solving
Certification
- CDL B
Timeline
School Bus Driver
Durham Transportation
03.2022 - 06.2025
Hairstylist
Turning Heads Hair Salon
07.2020 - Current
Customer Service Representative
Maximus
09.2019 - 02.2022
Penn Foster Career School