Alexis Gray
Jackson,MS
Summary
Dynamic customer service professional with proven leadership at AT&T Wireless, excelling in team motivation and problem-solving. Skilled in CRM software, I enhanced service delivery and achieved high customer satisfaction. Committed to efficient order processing and fostering positive customer relations, I consistently contributed to team goals and improved operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
AT&T Wireless
Madison, MS
09.2021 - Current
- Maintained knowledge of products and services to provide accurate information to customers.
- Processed customer orders and returns efficiently, adhering to company policies.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with team members to enhance service delivery and resolve issues swiftly.
- Assisted customers with inquiries, ensuring positive experiences and prompt resolutions.
Customer Service Representative
Wireless Wizard
Ridgeland, MS
01.2018 - 09.2021
- Maintained knowledge of products and services to provide accurate information to customers.
- Processed customer orders and returns efficiently, adhering to company policies.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Collaborated with team members to enhance service delivery and resolve issues swiftly.
- Assisted customers with inquiries, ensuring positive experiences and prompt resolutions.
Education
High School Diploma -
Lanier High School
Jackson, MSSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Staff management
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- CM - Certified Manager Certification
- Certified Job Title, Company Name - Timeframe
Timeline
Assistant Manager
AT&T Wireless
09.2021 - Current
Customer Service Representative
Wireless Wizard
01.2018 - 09.2021
High School Diploma -
Lanier High School